Technician

1 week ago

Durban, KwaZulu-Natal, South Africa Defy Appliances Full time R40 000 - R80 000 per year

The principal duties of the position are problem solving in the workshop and in field related calls; provide customer education on our products. Resolve priority calls from management as soon as possible.

Key Responsibilities

  • Create solutions and resolve repairs timeously.
  • Action feedback timeously and accurately for customer queries.
  • Provide customer update on part stock availability and job status information.
  • Use formal and informal networks to achieve results through cross functional teams.
  • Communicate with service office team regularly, plan and execute Urgent Calls.
  • Process all Work orders Daily for Achievement of monthly Job completion quantity.
  • For Workshop repairs advise the Workshop Assistant once completed or quoted.
  • Ensure maximum customer satisfaction (NPS)
  • Load Spare parts order on Sirius system as required.
  • Minimise Parts Van stock holding in your Vehicle.
  • Prepare for quarterly Van Stock counts as instructed by Manager.
  • Ensure Company Vehicle is clean and serviced accordingly.
  • Be prepared to callout to Defy Factory Ezakheni for QA meetings.
  • Attend All QA meetings in Jacobs Factory.
  • Engage with RnD Jacobs for technical issues on new products.
  • Resolve priority calls from management as soon as possible.


MINIMUM REQUIREMENTS

  • Applicants must be Trade Tested artisans at minimum N3 certificate level or will have been deemed competent at Level 4 in Domestic Appliance Repair
  • Proven experience in trouble shooting and client liaison in the appliance industry.
  • Electrical Wireman's licence.
  • Licensed Gas Appliance Installer.
  • Driving Licence
  • Exposure to management principles are also prequisites.
  • Preferably English and another language.
  • Computer literacy
  • High customer satisfaction results
  • Efficient job completion (work with daily targets)
  • Has a positive & good attitude
  • Mobile (work in the field)

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