Logistics and Data Operations Coordinator

Job Description
About Us:
Outsourced.Ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals.

Responsibilities
Your responsibilities include, but are not limited to, those listed below. These duties may be reasonably varied by the company in consultation with you during your employment. To achieve optimal outcomes for the business, you may occasionally be required to perform tasks outside of your position description. If you are ever unsure about what is required, please seek clarification from your direct manager or People & Culture.

Vendor Relationship

• Prepare quarterly marketing plans by vendor to ensure objectives are met
• Review issues, opportunities, and plans with vendors regularly
• Maintain strong vendor relationships by meeting expectations
• Keep vendor contact and company information updated in CRM
• Review pricing structures and margins to remain competitive

Marketing

• Collaborate with Marketing to promote relevant products or lines appropriately
• Assess campaign effectiveness each quarter and update Marketing database
• Keep promotions and events updated in the Promotions Database
• Support Product Managers in preparing and reviewing vendor business plans
• Work with vendors to track and provide market share percentages

Stock Management

• Ensure correct stock ordering and maintain optimal quantities
• Review stock across all warehouses daily
• Monitor stock mix and measure performance through Fill Rates
• Manage aging stock (90+ days) and coordinate RMAs for faulty, discontinued, or balancing items
• Coordinate with vendors to move slow-selling items and negotiate returns when necessary

Communication

• Engage internal staff at all levels to maintain vendor communication
• Collaborate with management to identify opportunities and resolve product-related issues
• Communicate vendor promotions, initiatives, training, and operational changes across departments
• Ensure streamlined management of the entire product range

Pricing

• Ensure accurate product pricing in the system
• Set and maintain base margins per product line
• Conduct regular price analyses and provide recommendations to managers

Customer Service

• Resolve customer order issues with Sales and Customer Service teams
• Monitor the marketing workbench daily and address issues as required
• Ensure Pre-Sales have access to product information and vendor resources
• Provide sales tools and information to the National Sales team

Sales Focus

• Monitor business activities to ensure product targets and objectives are met
• Work with vendors to confirm market share percentages
• Coordinate training sessions with vendors and Sales teams
• Update vendor market share data in the Marketing database

Product Information

• Keep product information current across internal systems, website, library, and promotions database

Training

• Partner with Product Managers to deliver regular training to Sales teams
• Provide training to operations teams on processes and systems

Other Ad Hoc

• Take all reasonably practicable steps to maintain health and safety
• Follow company policies, procedures, and reasonable instructions at all times

Skills, Knowledge, and Experience

• Previous experience in a similar role
• Strong verbal and written communication skills
• Excellent customer service and relationship-building abilities
• Proactive and solution-oriented approach
• Strong negotiation skills
• Ability to work both independently and collaboratively
• Intermediate proficiency in MS Office

Work Schedule:

• Monday to Friday 6:00 AM - 3:00 PM Manila Time

Work Location:

• Office-based
• 7th Floor, Zeta Tower, Bridgetowne, Quezon City 1800, Metro Manila

Note:
As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.