Key Account Manager

Company:

A well-established brand with a global strategy, that prides itself on making people's lives easier through frontier technology that creates enabling opportunities.

Culture:

At FLASH, we realise that "the way we do things around here" drives our business and enables us to achieve our purpose of "Making People's Lives Easier". Our 3 values are the drumbeat of our business: 

• We are all in 
• We have each other's backs 
• We are brave 
   

These values help us to make our People's lives easier by creating a culture where people come to work because it's a place where they can engage in meaningful work, in a supportive environment where they can be the best version of themselves and achieve the remarkable

Job Role: 

Flash is seeking an energetic individual with exceptional emotional intelligence well beyond their years to join our team as a Key Account Manager.

In this role, you will oversee hardware requirements for both Flash and third-party partners, ensuring smooth procurement, shipping, and logistics coordination. You will serve as the primary point of contact for key accounts, managing partner relationships while ensuring hardware needs are met on time and to specification.

The ideal candidate is detail-oriented, numerically confident, and thrives in a fast-paced, high-accountability environment. Above all, you will be fully present, consistently available, and committed to delivering excellence in execution

Responsibilities:

1. Account Execution & Growth

• Support the development and execution of account plans under guidance from senior KAMs.
• Manage a portfolio of mid-tier clients with moderate revenue potential, managing all hardware related requirements.
• Identify and pursue upselling/cross-selling opportunities within accounts, escalating strategic leads where appropriate.
• Develop working knowledge of contract structures, SLAs, and commercial terms relevant to your portfolio.
• Monitor compliance with contractual obligations and service levels, taking proactive steps to address issues in collaboration with cross-functional teams.
• Participate in renewal discussions and contribute to drafting amendments or clarifications to contractual terms.

2. Client Relationship Development

• Build and maintain strong working relationships with mid-level client stakeholders.
• Act as the primary point of contact for client queries, escalations, and regular business reviews.
• Conduct routine check-ins to ensure clients' operational needs are met.

3. Customer Retention & Service Excellence

• Monitor customer satisfaction through feedback and service-level tracking.
• Act promptly on service issues by coordinating with cross-functional teams to implement resolutions.
• Support initiatives that improve client experience and retention metrics.

4. Cross-Functional Coordination

• Collaborate with operations, customer support, finance, and product delivery teams to ensure seamless execution of client deliverables.
• Coordinate with the marketing team to deliver promotional campaigns or joint initiatives.

5. Revenue Performance & Portfolio Management

• Track client usage, performance, and commercial KPIs to identify gaps or opportunities.
• Assist with contract renewals, pricing discussions, and commercial terms in collaboration with senior managers.
• Work with finance to monitor account status and address billing queries.

6. Market Awareness

• Stay informed of product developments, competitor moves, and general retail trends.
• Share relevant insights with senior KAMs and contribute to internal discussions on account strategy improvements.

7. Reporting & Insights

• Maintain accurate records of client activity, contract status, and pipeline opportunities in CRM tools.
• Contribute to monthly or quarterly reporting cycles on account health, risks, and successes.
• Provide accurate reporting on inventory, shipments, and account status

8. Procurement

• Coordinate with procurement and logistics partners to resolve any delays or issues.
•  Monitor and track shipments, maintaining accurate records of hardware movement.

Requirements:

• 3-5  years of experience in key account management, preferably in fintech, SaaS, or the technology sector.
• Experience in logistics, shipping, or hardware management.
• Proficient in using CRM platforms for managing pipelines, tracking interactions, and maintaining accurate client records.
• Solid understanding of fintech products and services, with working knowledge of digital payment systems and B2B financial platforms.
• Familiarity with project management tools (e.g. Asana)
• Comfortable interpreting basic financial reports to track revenue performance, deal profitability, and client trends

Competencies / Attributes:

• Client Relationship Management: Proactively builds and maintains trust-based relationships with stakeholders at client organisations.
• Commercial Acumen: Understands client commercial drivers and identifies opportunities for account growth and value delivery.
• Problem Solving: Anticipates issues, proposes solutions, and engages cross-functional teams to resolve client challenges efficiently.
• Influence & Persuasion: Knows how to get buy-in from others by clearly explaining client needs and working with different teams to make things happen.
• Operational Execution: Manages multiple client deliverables smoothly with strong process orientation and task ownership.
• Emotional Intelligence: Recognises interpersonal dynamics and responds with tact, empathy, and self-awareness.
• Initiative: Takes ownership beyond assigned tasks by suggesting improvements and driving smaller-scale initiatives.
• Data-Driven Thinking: Uses performance data and client insights to inform conversations, recommendations, and reporting.

Thank you for your interest in joining our team. We carefully review all applications, and if your qualifications meet our needs, we will contact you within 14 days. If you do not hear from us within this timeframe, please consider your application unsuccessful. We appreciate your understanding and encourage you to apply for future opportunities that match your skills and experience.