Practice Manager- Outpatient Service

The Team:
Specialist Outpatient services in Tasmania play a vital role in delivering accessible, patient-centred care across a wide range of specialties. With a strong focus on innovation, integration, and continuous improvement, Tasmania's health system is embracing digital health, telehealth, and collaborative care models to meet the evolving needs of communities across the North, North West, and South.

Working with us means joining a team committed to quality, safety, and equity in healthcare. You'll be part of a supportive and forward-thinking environment that values professional development, work-life balance, and making a real difference in the lives of Tasmanians.

The Role:
We are recruiting a Practice Manager to lead and support Outpatient Services across the North West Regional Hospital and Mersey Community Hospital. This role provides high-level leadership and operational oversight of outpatient administration, driving change through the Outpatient Transformation Program to ensure high-quality, patient-centred service delivery. Responsibilities include planning and evaluating outpatient operations, managing clinic demand in collaboration with stakeholders, implementing business improvements and governance frameworks, and integrating telehealth and virtual care technologies. The position also oversees revenue and billing processes, supports staff development, and prepares services for future growth and expansion.

In addition, the Practice Manager will provide strategic advice and leadership across all outpatient services, including service planning and delivery, financial and billing management, and monitoring and evaluation of performance. The role focuses on maximising outpatient capacity through business efficiencies and continuous improvement, while fostering strong engagement with key stakeholders such as consumers, GPs, Primary Health Tasmania, and clinical staff. By maintaining a responsive and collaborative approach, the Practice Manager will ensure outpatient services meet evolving community needs and deliver sustainable, high-quality care.

You will need:

• Demonstrated expertise in leading health service operations, including strategic planning, change management, and policy development within outpatient or similar healthcare settings.
• High-level interpersonal, negotiation, and communication skills, with the ability to engage effectively with diverse stakeholders including patients, clinicians, and external partners.
• Proven ability to manage data-driven service delivery, including performance monitoring, reporting, and the use of healthcare software systems to support operational efficiency.
• Provide quality leadership, advice and support to frontline Outpatient Services Administration staff that establish effective approaches to meet both patient and clinical needs for Outpatient services, through management and evaluation of clinic environments, business and governance systems.
• Provide ongoing planning, coordination, monitoring, and evaluation of all aspects relating to outpatient services, and implement improvements/changes where necessary.
• Work with key internal executive stakeholders and the Outpatient Transformation Program lead to develop strategies and implement processes to effectively manage and respond to the demand of a large number of high-volume clinics.

Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.

Why Tasmania
The Department of Health Tasmania oversees various hospitals across the state, including the Royal Hobart Hospital, Launceston General Hospital, Northwest Regional Hospital, and Mersey Community Hospital, as well as district hospitals and ambulance services. Additionally, it provides community health, mental health, and primary healthcare services to the Tasmanian community through more than 300 sites.

Tasmania, Australia's only island state, offers unparalleled natural beauty and a luxurious lifestyle. Pursuing your health career in Tasmania's public health system means building strong connections with colleagues and patients. It also means embracing a lifestyle where you can enjoy extraordinary experiences outside of work while making a significant impact on the community during work.

Location:
North-West

Details of appointment:
Permanent, term full time, day worker positions, working 76 hours per fortnight, Commencing ASAP

• notwithstanding hours to be negotiated with the successful applicant.

Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies.

Salary:
$128,102 to $134,832 per annum. Our Employer 12% superannuation contribution is on top of this amount.

• Salary range is in accordance with Public Sector Unions Wages Agreement 2022.

Salary Packaging:
You'll have access to salary package a range of benefits including living expenses up to $9,010 + $2,650 in meal entertainment each FBT year + other benefits if eligible.

Benefits Available To Eligible Candidates

• Professional development
• A range of leave entitlements, including study leave and Professional Development Support.
• Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for just $14.50 per week per person, or $28.05 for a family.

More information about our Employee Benefits can be found here

Eligibility:
Applicants should note the following criteria are desirable:

• Experience in a Practice Manager role or similar role within the Healthcare industry

Note: - Please refer to the Application Guide for more information of pre-employment check.

Download the Statement of Duties and any Associated Documents
We encourage you to review the Statement of Duties, Applicant Guide, prior to applying for an overview of the duties, program, selection process and application guidance.

Statement of Duties:

• 530086, 530087, Practice Manager - Outpatient Service Band 7 (Dec 2024)

Application Guide:

• Department of Health - Applicant Guide Sep

How to apply:
Apply Online. Please click the "Apply" button on this screen to ensure that important questions about you are answered.

You will be prompted to complete a 1-2 page application detailing your experience, skills and knowledge as they relate to the attached Statement of Duties. A separate statement addressing the selection criteria in the Statement of Duties is not required.

For more information:
Applicants who require further information are encouraged to contact the Contact person for detailed information about the vacancy.

Jo Robertson

Acting Nursing Director, Intermediate Care

Phone number:

Email address:

What it is like working at the Department of Health?
Compassion, Accountability, Respect, Excellent are the key values to work in Department of Health. Listen to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania

Make It Tasmania | Move for a great lifestyle

One Health Podcast - Spotify

One Health Podcast - Apple

Tasmanian Health Careers | Tasmanian

Respecting diversity is the foundation of everything that Department of Health do. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities.