Sales Consultant

6 days ago

Cape Town, Western Cape, South Africa The Foschini Group Full time R120 000 - R240 000 per year
Description

Key Responsibilities:

  • Sales maximization
  • Maintain and increase sales
  • Ensure staff are aware of new stock and can answer product related questions
  • Ensure no quotation remains on the system for more than 7 days
  • Ensure available stock is pushed and sold
  • Ensure targets are met and business growth ensured

Providing excellent customer service at all times

  • Ensure customer expectations are exceeded
  • Ensure that all customers are receiving service of the highest quality and standards
  • Ensure all queries have been attended to
  • Ensure that all customers have been contacted and that follow up notes are made on individual orders
  • Ensure all Coricraft values are lived and for all staff to attain the level of excellence required

Basic administration

  • Ensure the customer receives the correct products and delivery process is run in a smoother manner.
  • Ensure that no new orders are without a deposit for longer than 3 days as this will inflate the turnover and show an untrue value for the Sales Consultants order intake.
  • Ensure that the correct amount and payment type is used when applying payment
  • Ensure that customers are given feedback timeously and to ensure that the Order Controller have access to the information.
  • Ensure all customers are provided with constant service.
  • Ensure that stock levels are correct and minimize stock losses

Assuring that showroom looks presentable at all times.

  • To ensure a clean and tidy store in order to enhance display of the store
  • To ensure that the store is visually attractive and displayed to its maximum within regards to free stock    available that could be sold on the spot.
  • To ensure customers are in clear view of prices and no unnecessary discounts are given due to incorrect   pricing.
  • To ensure that the showroom is visually appealing to customers in the mornings and to ensure that the   store is left neat and tidy, ready for the next day's trade.
  • Incumbent achieves results in ways that build strong partnerships, both internally and externally
  • Client satisfaction / expectation management

Participate effectively in a team and self-management

  • Incumbent achieves results in ways that build strong partnerships, both internally and externally
  • Client satisfaction / expectation management
  • Attending to incoming calls
  • Attending to walk in customers
  • Following company policies and procedures

Qualification and Experience:

  • Matric
  • 2 years' retail sales experience in a Furniture/ linen/ Homeware environment
  • Sales qualification advantageous
  • Computer Literate
  • Knowledge of Syspro

Skills:

  • Good communication skills
  • Good people skills
  • Good administration skills

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act

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