Operations Specialist

4 days ago

Remote, South Africa Zappy Full time US$40 000 - US$80 000 per year

Operations Specialist

Location: Remote (with flexibility for overlapping U.S. business hours)

About the Role

Zappy BPO is seeking a highly organized and proactive Operations Specialist to support one our key technology clients. This role sits at the heart of day-to-day operations — coordinating workflows, managing communication between internal teams and clients, and ensuring that all tasks are executed with precision and timeliness. The ideal candidate thrives in a fast-paced, structured environment and has a proven ability to manage competing priorities while maintaining exceptional attention to detail.

Key Responsibilities

Operational Coordination & Execution

Oversee daily workflows to ensure smooth delivery of services and operational tasks
 Track and update project timelines, deliverables, and task ownership in internal systems
 Identify bottlenecks or risks early and communicate proactively to ensure on-time completion
 

Client & Team Communication

Act as a liaison between internal teams and client stakeholders to ensure alignment on priorities and deliverables
 Manage inbound operational requests, triaging and routing tasks efficiently
 Communicate status updates, progress reports, and key outcomes clearly and consistently
 

Data Management & Reporting

Maintain accurate operational data in platforms such as CRMs, project trackers, or TMS systems
 Prepare daily or weekly reports summarizing activities, KPIs, and areas for improvement
 Analyze operational metrics to identify trends, inefficiencies, or process opportunities
 

Process Optimization & Quality Assurance

Support the creation and refinement of SOPs to improve consistency and scalability
 Audit workflows regularly to ensure compliance with quality and performance standards
 Suggest process improvements to increase efficiency and reduce operational errors
 

Cross-Functional Collaboration

Work closely with team leads, quality, and training teams to ensure smooth handoffs and performance alignment
 Coordinate with other departments (finance, HR, tech) as needed to resolve operational dependencies
 Participate in recurring syncs and client meetings to maintain alignment across stakeholders
 Qualifications3–5 years of experience in operations, project coordination, or account support (BPO, logistics, or tech environment preferred)
 Exceptional organizational and multitasking skills with strong attention to detail
 Excellent spoken and written English; comfortable communicating with U.S.-based clients and cross-functional teams
 Proficiency with tools like Google Workspace, Excel/Sheets, CRMs, and project management platforms (e.g., Asana, , Notion, or ClickUp)
 Demonstrated ability to analyze data, identify patterns, and translate insights into action
 Strong problem-solving abilities and a "get it done" attitude in dynamic environments
 Preferred AttributesPrior experience supporting U.S.-based clients in logistics, technology, or service delivery environments
 Familiarity with KPI tracking, process documentation, and continuous improvement practices
 High level of accountability, ownership, and follow-through
 A proactive communicator who anticipates needs before they become issues
 Passion for operational excellence and supporting team success
 

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