Service Consultant

9 hours ago

Roodepoort, Gauteng, South Africa AfroCentric Group Full time R2 500 000 - R5 000 000 per year

Position:
Service Consultant - Talent Pool | Johannesburg

Location:
Roodepoort

AfroCentric Health is on an ambitious journey to
2030
, driven by our purpose to make healthcare more
accessible, affordable, and sustainable
for all South Africans.

Introduction and Purpose

Are you passionate about delivering exceptional customer service and looking to join a dynamic team? We are building a
Talent Pool
of experienced and customer-focused
Service Consultants
.
If you're proactive, solution-oriented, and thrive in a fast-paced environment, we want to hear from you

This is a general application to join our
Talent Pool
. By applying, you will be considered for upcoming
Service Consultant
roles as they become available continuously. We will contact shortlisted candidates when a suitable position arises.

Duties & Responsibilities

  • Deliver outstanding customer service through various channels (phone, email, etc.).
  • Handle customer queries, complaints, and service requests efficiently.
  • Process transactions and maintain accurate records.
  • Promote and cross-sell relevant products and services.
  • Ensure compliance with company policies and procedures.

Desired Experience & Qualification

Minimum Requirements:

  • Grade 12 / Matric (essential).
  • 1–3 years' experience in a customer service or client-facing role.
  • Strong communication and interpersonal skills.
  • Computer literacy (MS Office package, etc.)
  • Ability to work under pressure and meet deadlines.

as part of our application process, we need to complete a skills assessment:

Access the Assessment:

Assessment Link:

Instructions:

  • Create your user profile
    on the platform before starting the assessment.
  • Click on
    Sign Up
  • To Sign Up, please enter

Email

And your preferred password

  • After creating a user profile, please log in with your created profile

Ensure a stable internet connection
and limit distractions.

Have a pen, paper, and calculator
ready.

You have 5 days to complete the assessment

The assessment takes approximately
1 hour
and includes timed sections.

Technical Support:

If you experience any issues, please contact:

  • Lerato Mosola:
  • William Hardie:

We look forward to receiving your application and completed assessment and wish you the best of luck in this next phase of the selection process.

Please note that if you have not received feedback in the next 4 weeks, please consider your application as unsuccessful

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