Soft Collections Officer

4 days ago

Sandton, Gauteng, South Africa Boardroom Appointments Full time R400 000 - R600 000 per year


About the role

We are looking for a strong communicator who can build strong rapport with clients, monitor, and identify any red flag clients, as well as deal with sensitive payment matters.

Requirements:

Technical skills

  • Basic bookkeeping principles and understanding, including payment terms etc.
  • Interpersonal and other skills 
  • Great, clear, verbal communication is essential.
  • Negotiation Skills
  • Problem Solving Skills
  • Critical Thinking Skills
  • Ability to establish trust with client as well as ability to probe and get clarification/clear explanation/honest feedback as to why the clients business behaviour/turnover /payment history has changed in any way.

Qualifications and Experience

  • Matric
  • Business relevant diploma/degree would be advantageous.
  • 3-4 years of experience in customer services
  • 3-4 years of experience in collections

Key Responsibilities

  • Once funding is complete, clients activity /performance etc needs to be monitored and watched for any changes/red flags in behaviours/activity and turnover.
  • If there are any concerns/changes, obtain information and clarifications to why there is delay in payments or any other red flags with regards to company turnover etc
  • Reporting concerns/findings back to the team
  • Monitor accounts receivable and identify overdue accounts.
  • Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect.
  • Use investigative skills and tools to locate and contact uncontactable customers.
  • Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.
  • Resolve customer issues and complaints concerning repayments.
  • Submit regular reports on the status of unpaid accounts and any repayment progress.

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