Virtual Receptionist

Role Overview The primary focus of this role is phone-based reception and intake, with additional support for scheduling and legal administrative tasks. You will be responsible for providing a warm, professional first impression to callers, capturing accurate information, and ensuring the attorney's calendar and documents are well-organized.
Key Responsibilities

• Reception & Intake (Primary Focus)
• Answer inbound calls via a firm-provided number (e.g., Google Voice), acting as the first point of contact for potential and existing clients.
• Conduct initial client intake, capturing key details and summarizing matters clearly.
• Assess urgency and route/flag priority calls appropriately.
• Maintain a professional, friendly, and empathetic tone at all times.
• Scheduling & Coordination
• Manage and maintain the attorney's calendar in Central Time.
• Schedule consultations and follow-up calls according to firm guidelines.
• Send confirmations or reminders where required.
• Legal Administrative Support
• Assist with document management, including saving, naming, and organizing client documents in the firm's system.
• Enter and update client information and matter details in the firm's CRM/practice management platform.
• Support basic legal assistant tasks as assigned (non-substantive, administrative support).

Tools & Systems

• Experience with (or ability to learn quickly):
• Clio (legal case management software) – strong nice-to-have
• Google Voice or similar VoIP tools for call handling
• Google Workspace (Gmail, Calendar, Drive, Docs) or Microsoft Office equivalents
• Basic use of online forms, spreadsheets, and shared drives

Must-Haves

• Ability to work in Central Time (CT)
• Strong phone presence and customer service/reception skills
• Professional, friendly communication style
• Reliable internet and a quiet, distraction-free workspace

Nice-to-Haves

• Experience using Clio
• Previous law firm / legal assistant / legal receptionist experience
• Experience handling intake, triage, or high-volume calls

$800 - $1,100 a month Hours: Full-Time (40 hrs/week) Time Zone: Must be able to work Central Time (CT) and cover business hours
Why Join Assist World?
100% REMOTE $50 birthday bonus $200 testimonial bonus $300 tenure bonus every 6 months $500 entry monthly raffle NO TRACKER. NO PROBLEM We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

---