Renewal Manager

What We're Looking For:

We are eager to welcome you to the role of
Renewals Manager
at Meltwater We're actively seeking skilled professionals to join our accomplished team and contribute significantly to the continued success and satisfaction of our valued clients. As a
Renewals Manager
, your primary objective will be to drive on-time renewal revenue for extended periods, ensuring the seamless continuation of our partnerships with clients. Collaborating closely with our extended customer success and account teams, you'll work to maximize the value provided to customers. This entails building strong relationships and leveraging Meltwater's resources, including contract best practices, support services, new release information, and events, all aimed at ensuring customer success with the Meltwater software.

Meltwater isn't just about work; it's a pathway to personal and professional evolution. Here, you'll immerse yourself in an ecosystem that cultivates your skills, promotes mentorship, and advocates for inclusive leadership. Engage with an experienced renewals team and accomplished leaders who stand ready to support you at every turn.

What You'll Do:

• Lead initiatives to ensure on-time renewal revenue, collaborating closely with extended account teams to maximize customer value.
• Proactively engage and cultivate relationships with customers, ensuring their full awareness and effective utilization of Meltwater's resources for success.
• Manage the transactional aspects of the renewal process efficiently, including processing renewal transactions and overseeing contract execution.
• Identify upcoming renewals and maintain accurate tracking of account data within the CRM system.
• Develop quotes, handle administrative duties, and oversee the execution of renewal contracts.
• Identify, negotiate, and secure upgrades of legacy renewal agreements to align with current pricing guidelines.
• Effectively communicate renewal options to customers and promptly inform relevant internal stakeholders about completed or potentially risky renewals.

What You'll Bring:

• A Bachelor's degree or higher is preferred for this role.
• 2 years of demonstrated experience in renewals or customer success roles, ideally within the software or SaaS industry.
• Exceptional organizational skills, emphasizing data accuracy and meticulous attention to detail.
• Customer-centric mindset, adept at engaging with customers and effectively addressing their concerns.
• A proactive approach to identifying and flagging upcoming renewals and potential issues before they arise.
• Strong communication skills to articulate renewal options clearly and collaborate effectively with Account Managers.
• Ability to handle customer inquiries, concerns, and pushback with professionalism and tact.
• Proficiency with CRM systems, ensuring the maintenance of accurate and up-to-date information.
• Excellent written and verbal communication skills in English.
• Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week
• The ability to legally work in the country of hire is required for this position.

What We Offer:

• Enjoy
  flexible paid time off
  options for enhanced work-life balance
• Meltwater demonstrates a commitment to your well-being by contributing towards
  Discovery Health
  , ensuring robust healthcare coverage
• Complimentary
  CalmApp subscription
  for you and your loved ones, because mental wellness matters.
• Energetic work environment with a
  hybrid work style,
  providing the balance you need
• Benefit from our
  family leave program
  , which grows with your tenure at Meltwater.
• Thrive within our
  inclusive community
  and seize ongoing professional development opportunities to elevate your career.

Where You'll Work:
V & A Waterfront, 3 Dock Rd., 8001 Cape Town

Our Story

At Meltwater, we believe that when you have the right people in the right environment, great things happen.

Our best-in-class technology empowers our 27,000 customers around

the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.

Our award-winning global culture drives everything we do and creates

an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes along

the way.

We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.

We're proud of our diverse team of 2,200+ employees in 50 locations across

25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career.

We are Meltwater. Inspired by innovation, powered by people.