South Africa Technical/Field Service Engineer

2 days ago

Johannesburg, Gauteng, South Africa Sungrow MENA & Central Asia Full time
  • Provide on-site and remote commissioning of BESS systems, PCS, and PV inverters. Delivering technical services support to customers effectively and on time.
  • Perform on-site and remote technical support and troubleshooting and testing of solar inverters on-site.
  • Leading or assisting with the support of assigned projects.
  • Coordinate with R&D engineering in China if required help during troubleshooting.
  • Provide service technical reports to customers and to supervisor during and after site visits in a timeously manner.
  • Monitoring and maintaining electrical equipment or machinery performance.
  • Provide feedback to customers with regards to the status of the open service case ticket.
  • Take ownership of customer issues and follow problems through to resolution with HQ support.
  • Ordering and restocking materials when it is required.
  • Participating in ongoing training to keep up to date with the latest developments.
  • Providing clear feedback to the customer and reporting Manager
  • 3-5 years' experience in the PV or BESS renewable industry sector.
  • Experience in troubleshooting or commissioning of commercial and utility scale BESS and PV inverters will be advantageous.
  • Must possess the ability to work with test equipment and hand tools as required.
  • Must possess customer service, problem-solving skills, possess decision making and analytical skills.
  • Must possess effective written and verbal communication skills.
  • Must be able to closely follow instruction and pre-established procedures/SOP to perform the duties effectively.
  • Must be willing to provide service locally and to other African countries.
  • Must be proficient in Microsoft Office Suite (Word, Excel, power Point and Outlook) OSHA, NSPA70A, Electrical Safety
  • Bachelor's degree/Diploma in Electrical Engineering from accredited university or college.
  • First aid, Firefighting and ORHVS certificates will be advantageous.
  • ECSA and other institution registered Engineer will be advantageous.
  • Other Insitute Certification training on Solar/ Energy Renewable will be advantageous.
  • Must be proficient in Electrical Safety & Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
  • Experience in troubleshooting or commissioning utility-scale BESS or PV inverters is advantageous.
  • Proven experience working as an engineer in the PV or BESS sector.
  • Must possess the ability to work with test equipment and hand tools as required.
  • Must possess service, problem-solving, decision-making, and analytical skills.
  • Must possess effective written and verbal communication skills.
  • Must closely follow instructions and pre-established procedures/SOPs to perform the duties effectively.
  • Must be willing to provide service locally and to other African countries.

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