Consulting - Strategy: Manager (Financial Services)

Deloitte provides industry-leading audit and assurance, tax and legal, consulting, financial advisory, and risk advisory services to nearly 90% of the Fortune Global 500 and thousands of private companies. Our professionals deliver measurable and lasting results that help reinforce public trust in capital markets, enable clients to transform and thrive, and lead the way toward a stronger economy, a more equitable society and a sustainable world. Building on its 175-plus year history, Deloitte spans more than 150 countries and territories. Learn how Deloitte's approximately people worldwide make an impact that matters at

About the Division 

Innovation, transformation and leadership occur in many ways. At Deloitte Consulting, our ability to help solve clients' most complex issues is distinct. We deliver strategy and implementation, from a business and technology view, to help lead in the markets where our client's compete.

Our professionals help clients identify and solve their most critical information and technology challenges, including strategy, procurement, design, delivery and assurance of technology solutions.

Our professionals need to have the acumen to handle complex situations and multiple responsibilities simultaneously, balancing long term projects with the urgency of immediate operational demands. We are committed to establishing and empowering the firm by establishing an environment of continuous learning and enriching career opportunities.

Discover your future career in Deloitte Consulting's Strategic Advisory business. Our multidisciplinary team spans across the continent and combines strategic foresight with rigorous analysis to drive growth, manage risks, and enhance industry performance.

We empower our clients to navigate complex challenges and uncover opportunities to create value and competitive advantage while also building organisational trust and resilience for the long run.

We look for the best talent to co-create dynamic Strategy & Business Design that enables strategy-led transformation, we help clients build, transform and protect value, be it financial, economic, social, environmental, or cultural.

Our specialists' harness deep insights on market size, competitive landscape and evolving of the dynamic trends on our continent, responding to the client's business growth.

Main Purpose of Job

Roles and responsibilities: 

Client Delivery for FSI 

• Supports the Senior Manager on delivery of designated engagement / project, managing the implementation of the agreed deliverables
• Tracks outputs against Service Level Agreement and reports to Senior Manager on any unforeseen issues arising
• Seeks to identify additional sales opportunities in client business
• Assists in the preparation of proposals/tenders and presentations on request
• Is a support resource in planning of sales presentations and client negotiation teams for new and retained business
• Develops market network in business and builds relationships that generate leads
• Builds relationships across Deloitte  service lines to understand broader offerings and seeks opportunities for cross-selling
• Generates innovative solutions on projects / engagements in collaboration with team members to enhance / renew service offerings to client
• Demonstrates an industry focus across one or more industries

Engagement Leadership 

• Manages day-to-day deliverables of team on  client engagements / projects
• Proactively identifies client service and technical issues and implements resolutions to address these
• Meets regularly with client and client teams to understand issues, anticipate needs and address these
• Communicates need for any changes in engagement / project plan to Senior Manager for discussion with Engagement sponsor / client
• Provides ongoing communication to teams on status of engagement / project, changes, achievements, etc.
• Builds network of relationships across Deloitte to understand other service line offerings and to market own functional area
• Establishes and maintains good working relationships with external clients across industries
• Participates in thought leadership process and shares functional and industry knowledge and expertise with clients, colleagues and teams
• Keeps Senior Manager updated on status of engagement 
• Develops productive working relationships with client teams

Experience Required

• Experience with a Tier-One Professional Services Firm and/or leading blue-chip organisation in related industry vertical
• 5-8 years working experience including 5 years in a client facing as well as 3 years in a management role with a focus on digital transformation
• Working experience and deep working knowledge of primary industry
• Proven experience in 1/more of the customer domains of Sales, Service, Marketing and Commerce

Relevant Strategic Advisory Competencies

• Experience leading and managing multidisciplinary project teams to deliver tailored strategic solutions across or in chosen industry verticals
• Minimum of 8 years deep functional knowledge in one or more of the following areas: Corporate strategy, operating model, data and analytics, Digital Marketing, Route to Market, Revenue Growth Management, Digital Commerce.
• Deep customer domain experience across Sales, Service, Marketing & Commerce

Qualification Required 

• Bachelor's qualification in Finance, Accounting, Information Systems, Computer Science, Engineering or related
• MBA or Masters in the relevant field of study is a definite advantage

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.

Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive.  Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.

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