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Mercedes-Benz Parts Advisor
2 weeks ago
Mercedes-Benz Parts Advisor
Drive excellence in parts service at a premium dealership
Cape Town (Gardens) | Office-based | R R depending on experience | UK Hours (8am - 5pm)
About Our Client
Our client is a trusted and growing automotive dealership support partner, delivering premium customer experiences within the luxury vehicle segment. Representing some of the most renowned names in the industry, they are known for operational excellence, team development, and a strong service ethos. Their Cape Town-based team supports UK dealerships, maintaining high standards of professionalism and technical precision.
The Role: Mercedes-Benz Parts Advisor
As a Parts Advisor focused on Mercedes-Benz vehicles, you'll be the key contact for internal technicians and trade customers, delivering expert guidance on parts availability, pricing, and ordering. This role supports the seamless operation of a busy dealership by ensuring that the correct parts are sourced, managed, and delivered with accuracy and speed. You'll play a vital role in customer satisfaction and service efficiency.
Key Responsibilities
- 2-5 years experience as a Parts Advisor within a Mercedes-Benz dealership or approved service centre
- Assist trade, retail, and internal workshop customers with selecting appropriate parts
- Provide quotations, availability checks, pricing, and technical advice
- Process parts orders, returns, invoices, and warranty claims accurately
- Liaise with suppliers for special or urgent orders
- Maintain and monitor parts stock levels and inventory records
- Meet and exceed sales and service KPIs, including customer satisfaction metrics
- Stay current on Mercedes-Benz parts catalogues, product updates, and DMS systems
About You
- 2-5 years' relevant experience in a Mercedes-Benz dealership or OEM parts environment
- Proven knowledge of Mercedes-Benz OEM and aftermarket parts
- Proficiency in dealership management systems (e.g., CDK/Kerridge, AutoLine)
- Strong interpersonal and customer service skills
- High attention to detail with solid organisational abilities
- Ability to multitask and perform in a fast-paced environment
- Professional, well-groomed, and confident communicator
- Team-oriented with a solutions-driven mindset
- Automotive certification advantageous; Mercedes-Benz product training is preferred
