Dental Receptionist

Our client is a specialist dentall practice in Sandton (Gauteng) and they are looking for a Dental Receptionist. This is a permanent position with working hours 07:30 - 16:30, Mondays - Fridays. The position is available from January 2026.

• Grade 12 or equivalent; further training in dental or medical administration is beneficial.
• Previous experience in a dental or healthcare reception role is preferred
• Familiarity with dental terminology and procedures.
• Confidence using dental practice management systems (e.g., SOE, Dentally, or similar).
• Strong communication and interpersonal skills.
• Good organisational skills and attention to detail.
• An understanding and competence in basic accounting

Duties & Responsibilities

• Welcoming patients with a kind and professional manner, helping them feel at ease from the moment they arrive
• Managing appointments by scheduling, confirming, and adjusting bookings to suit patient needs and practice availability.
• Answering telephone calls and responding to queries with empathy and efficiency, and able to direct them to the appropriate team member.
• Maintaining patient records accurately and confidentially using dental practice software.
• Assisting with payment processing, including collecting fees, issuing receipts, and explaining costs clearly and respectfully
• Supporting patients with forms and documentation, ensuring they understand what's required and offering help where needed.
• Liaising with clinical staff to ensure smooth patient flow and timely preparation for treatments.
• Keeping the reception area tidy and welcoming, with up-to-date reading materials and a calm, professional environment.
• Handling sensitive information with discretion and in line with data protection and patient confidentiality standards.
• Supporting patients who may be medically or emotionally vulnerable, ensuring a safe and respectful environment for all.
• Contributing to a positive team dynamic by communicating proactively with colleagues and supporting a respectful workplace culture
• Managing basic accounting book keeping , monthly creditors and debtors list

Personal Attributes

• Honest and accountable: Willing to admit mistakes, take responsibility, and act with integrity at all times.
• Loyal and aligned: Committed to the values and vision of the practice and takes pride in contributing to its success.
• Warm and empathetic: Naturally kind and considerate, with a genuine desire to make patients feel comfortable and cared for.
• Excellent communicator: Able to listen attentively and speak clearly and respectfully with people from all walks of life.
• Calm under pressure: Maintains a composed and reassuring presence, even during busy or challenging moments.
• Discreet and trustworthy: Handles sensitive information with the utmost confidentiality and professionalism.
• Well-presented and professional, and punctual: Takes pride in appearance and represents the practice with a polished and friendly demeanour.
• Team-oriented: Enjoys working collaboratively and contributes positively to a supportive and respectful team culture.
• Proactive and dependable: Takes initiative, follows through on tasks, and can be relied upon to keep things running smoothly.
• Patient-focused: Always puts the needs and comfort of patients first, going the extra mile to ensure a positive experience.
• Willingness to learn. Curious and observant