Information Manager

About the role

To manage and develop the procurement, supply and distribution of information for Investor Services at its clients to support their needs and objectives. To work with electronic information, especially online databases, content management systems and internet resources, as well as traditional library materials.

Responsibilities

• Quality Assurance – Editing
• Prepare, rewrite and edit copy to improve readability and review and approve drafts submitted for publication.
• Read copy or proof to detect and correct errors in spelling, punctuation, and syntax.
• Verify facts, dates, and statistics, using standard reference sources.
• Liaise regularly with submitting teams phone and email and resolve queries directly with the author, e.g. inconsistencies and omissions.
• Check that submissions include all the required information and supporting documents.
• Correct style, spelling mistakes and grammatical errors.
• Working to a style checklist to ensure consistency in hyphenation, capitalisation, formatting of references.

• Ensure consistent house style.

• Client Communication - Newsflashes

• Prepare/review, coordinate, schedule, style and format, distribute and store Newsflashes for ROA and SA.
• Support the implementation of Investor Services communication programmes.
• Prepare and maintain follow up and action calendars.
• Prepare and manage Newsflash publication schedule annual, monthly, quarterly etc.
• Administer and maintain the Newsflash distribution lists.
• Upload information on the online platforms where applicable.

• Develop and maintain information templates.

• Client Assurance - Due Diligence Questionnaires

• Prepare and submit questionnaire responses according to the defined processes.
• Coordinate information owners across Investor Services, Transactional Products and Services, CIB and Group to deliver input into the questionnaire response project.
• Identify special new or unusual client requirements and develop a plan to address these consistently in future responses.
• Oversee each questionnaire response project and coordinate team efforts to ensure that all timelines are met and quality standards are met.
• Perform a comprehensive review of all questionnaires prior to submission.
• Obtain information owner sign off on completed questionnaire projects.
• Establish and maintain excellent relationships with stakeholders across the business and the market.
• Update content library after every questionnaire submission.

• Obtain feedback from DD projects for "lessons learned" to incorporate in future projects.

• Content Management

• Develop content strategy, recommendations and action plans annually and for specific projects as necessary.
• Lead the implementation of content action plans.
• Ensure that all content is on-brand, consistent in terms of style, quality and tone of voice, and optimized for search and user experience for all channels of content including online, email, video, print and in-person.
• Develop a functional content calendar.
• Supervise writers and editors.
• Define and enforce the best practices in grammar, messaging, writing, and style.
• Coordinate content reviews across the business.
• Measure the effectiveness of content and against goals.
• Develop standards, systems and best practices (both human and technological) for content creation, distribution, maintenance, content retrieval and content repurposing, including the real-time implementation of content strategies.
• Leverage market data to develop content themes/topics and execute a plan to develop the assets that support a point of view.
• Supervise the maintenance of content inventories, content review and analysis, competitive analysis.
• Ensure consistent cross product cross jurisdiction experience and implement appropriate localization/translation strategies.

• Involve marketing team and the corporate identity team in content review to ensure that content is consistent with group standards.

• Client Focus Objective

• Anticipate and respond to clients information needs.
• Track all client information requirements and ensure accurate and timely delivery against this.
• Engage stakeholders in assessing the context, the relevance and potential impact of these market developments on clients.

Qualifications

• Minimum qualification: B Com degree (3 or 4 years)
• Preferred qualification: Editorial, Written Communications or Proofreading in English
• Preferred qualification: Information Management or Information Systems qualification
• Preferred qualification: Project Management qualification

Required Skills

• Job Function: Marketing and Communications
• Job Family: Information Management
• Years: 3-4 Years

• Experience Description: Good experience with managing information assets

• Job Function: Marketing and Communications

• Job Family: editorial
• Years: 5-7 Years

• Experience Description: extensive proven editorial experience

• Job Function: Business Support

• Job Family: project management
• Years: 1-2 Years
• Experience Description: Ability to coordinate and manage delivery of outputs