Customer service
15 hours ago
We are searching for an outgoing, hardworking, all -around great communicator who cares passionately about the experience that our customers receive. You will be joining an exceptional Customer Love Team called Lunar within Boomerang for one of our offshore UK client Campaigns, talking to our customers on a daily basis to resolve all customer queries. All incoming live customer contact will go through you, especially making use of phone, live chat, and email. You will be empowered to help shape our customer journey and come up with new ways to make people's lives easier and happier. What the day -today looks like in this role: Being the face and voice of our Client to new and existing customers. Using communication tools including phone, email, WhatsApp, live chat and to keep customers informed. Dealing with a wide range of queries, issues and feedback from our current and potential customer base. Bringing happy moments to the people (and dogs) we serve. Passing on customer insights & feedback for us to turn those into strategic decisions for the future of the business. Helping to form our culture and voice and bring a fresh pair of eyes to everything. Requirements Exceptional communication skills, both written and verbal Obsessed with dogs A lover of animals (required) Customer service experience Ready to get stuck in and work hard Reasonable numerical reasoning skills Kind, giving and thoughtful Obsessive organizer Eager to learn and improve Genuine, honest, innovative, and adaptable Creative, curious, and full of ideas Matric or equivalent Hospitality and concierge experience is highly advantageous. Experience on live web chat, email and voice experience essential Benefits We need to be accessible to our customers at all times. This means that for the majority of this role you will be confident and have a passion for helping them on the phone. We want you to tell us in your initial application what your favorite dog breed is and why. The right fit will be someone who is motivated by the idea of bringing random moments of happiness to the people (and dogs) we serve and is excited by the idea of working in a high -performing team (Lunar) within Boomerang This role is for 40 hours per week, Monday - Sunday on a rolling rota basis including regular weekend days and bank holidays. Customer Love currently operates on a shift
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Executive-Voice-Customer Service
1 week ago
Cape Town, Western Cape, South Africa EXL Service Full time R104 000 - R208 000 per yearJob DescriptionDemonstrate a strong customer focus that enables to arrive at fair outcomes for the customer resulting in securing payments to BG and getting the customer's energy account back on trackAchieve high call quality, meet compliance standards whilst delivering against agreed collections performance metrics Fully assess the customers circumstances...
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Executive-Voice-Customer Service
1 week ago
Cape Town, Western Cape, South Africa EXL Service Full time R104 000 - R150 000 per yearJob DescriptionDemonstrate a strong customer focus that enables to arrive at fair outcomes for the customer resulting in securing payments to BG and getting the customer's energy account back on trackAchieve high call quality, meet compliance standards whilst delivering against agreed collections performance metrics Fully assess the customers circumstances...
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Customer Service
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South Africa ABC Worldwide Full time R200 000 - R400 000 per yearCustomer Service AdvisorJob Title: Customer Service Advisor Job level/grade: D1Location: South AfricaReports to (role): Team LeadJOB PURPOSETo manage all inbound and / or outbound customer contacts. Manage all customer queries including but not limited to, billing and rate plan queries and changes, customer retention, identify up-selling...
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Customer Service
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South Africa Assist World Full time US$6 400 - US$14 800 per yearAbout the Company A growing residential home services company specializing in outdoor mosquito control is seeking a long-term Customer Service & Operations Virtual Assistant. The company runs field technicians across multiple routes and prides itself on friendly service, reliability, and clear communication with customers. This role is ideal for someone who...
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Customer Service
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South Africa Assist World Full time R500 - R700 per yearLooking for a detail-oriented, proactive Customer Service & Vendor Manager to support our Shopify operations, dropship vendors and customer experience. This role handles daily order monitoring, vendor coordination, and ensuring smooth fulfillment for both warehouse and dropship items. Ideal for someone with Shopify experience, strong communication skills,...
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Cape Town, Western Cape, South Africa EXL Service Full time R1 200 000 - R2 400 000 per yearJob DescriptionPRINCIPAL ACCOUNTABILITIESAccountabilities Ensure seamless transition and flawless service delivery Focus on transition with 'Zero' impact on service delivery Focus on efficiencies - leaner, greener and faster Focus on Process stabilization & sustained delivery Reducing operation costs Make TBP more effective Build effective process...
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Customer Service
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South Africa Marriott Hotels Resorts Full time R120 000 - R240 000 per yearDescription About Marriott International: Marriott International is a global leader in the hospitality industry, renowned for our commitment to innovation, diversity, and delivering exceptional guest experiences. Join our team and be part of a company that values your contributions and invests in your career development.Position Summary: As a Customer...
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Customer Service Agent
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Cape Town, South Africa CaRRoL BoYeS Full timeAbout the Company Carrol Boyes is an iconic South African brand, merging art and homeware to create functional art. As a leading homeware brand, we bring luxury into every room of the home, creating memorable moments in the everyday lives of people both nationally and internationally. About the Role:Be the human connection behind every beautiful purchase. As...
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Customer Services Coordinator Imports
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Cape Town, South Africa SA - Liner Business - Customer Services - Cape Town - Imports Full time**Job Purpose** Ensure high quality customer service by delivering targets, objectives and customer. Pro-actively coordinate and manage our customer portfolio and build strong customer relationships within the import CS disciplines. Be an active participant in the continuous improvement of the department’s daily functions and procedures**.** **Primary...
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Customer Services Specialist
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South Africa Coloplast Full time R250 000 - R500 000 per yearCustomer Services SpecialistThe Customer Services Specialist is responsible for ensuring completeness and accuracy of processed sales orders by CPBC, issuing return authorizations, answering questions on products and/or services, and forwarding sales leads to the appropriate salesperson. Deals with all quotations submitted and ensure timeously completion,...
