Player Success Agent

4 days ago

Cape Town, Western Cape, South Africa Hire Resolve Full time R104 000 - R156 000 per year

Job Title: Player Success Agent

The Player Success Agent is responsible for managing daily operational assessments, customer interactions, and reviews to ensure a high level of service and compliance.

Responsibilities:

  • Handle inbound customer communications including bonus/promotional queries, sports/esports market questions, and account-related inquiries such as login issues, detail changes, and account closures.
  • Identify when to escalate queries to the appropriate internal teams.
  • Recognize and manage customers displaying signs of problem gambling, taking appropriate action as per protocol.
  • Manage multiple customer queries simultaneously, maintaining focus and timely responses.
  • Monitor and handle AML (Anti-Money Laundering) and Safer Gambling alerts in real-time, including conducting thorough risk assessments and maintaining full audit logs.
  • Perform real-time checks and manage PEPs (Politically Exposed Persons), Sanctions, and adverse media, ensuring all actions are fully documented.
  • Communicate with customers via calls, chats, and emails on a wide range of topics related to the platform.
  • Collaborate with the Trading team to identify notable accounts and implement necessary actions.
  • Detect and prevent all forms of account fraud, blocking accounts as required.
  • Assess risks associated with new users in real-time, applying a risk-based approach.
  • Provide detailed handovers to the day team, escalating high-risk accounts and flagging accounts for monitoring as needed.

Requirements:

  • Ability to work efficiently under pressure in a fast-paced, real-time environment.
  • Strong analytical skills to interpret data and make informed decisions.
  • Excellent verbal and written communication skills for effective interaction with customers and colleagues.
  • Capability to work independently, quickly absorbing information and applying it effectively.
  • Proactive mindset to identify suspicious or at-risk customers before issues escalate.
  • Good organizational skills to manage multiple tasks simultaneously while maintaining high standards.
  • Team-oriented, able to fit well within a small, collaborative working environment.

Working Hours

  • Full availability to work 5 out of 7 days per week.
  • 9-hour shifts on a rotational basis with another team member.

 How To Apply:

  • Contact Hire Resolve today for your next career-changing move
  • Our client is offering a highly competitive salary for this role based on experience.
  • Send your CV to: [email protected] or connect with Mischa Bornman via LinkedIn.
  • Alternatively, you can also contact me directly at Hire Resolve [email protected] 
  • We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.

  • Client Success Agent

    1 week ago

    Cape Town, Western Cape, South Africa Yoyo Full time R500 000 - R1 200 000 per year

    Company DescriptionAt Yoyo, our mission is to delight people in every connection they have with our brand. Whether it's helping our clients grow, rewarding their customers, delighting our stakeholders through exceptional performance, or building a thriving team that loves what they do — we believe every interaction matters.We're a team driven by passion...

  • Client Success Agent

    1 week ago

    Cape Town, Western Cape, South Africa Yoyo Group Full time R46 800 - R300 000 per year

    Company Description At Yoyo, our mission is to delight people in every connection they have with our brand. Whether it's helping our clients grow, rewarding their customers, delighting our stakeholders through exceptional performance, or building a thriving team that loves what they do — we believe every interaction matters.We're a team driven by passion...

  • Estate Agents

    1 week ago

    Cape Town, Western Cape, South Africa NORTHPOINT REALTY GROUP Full time R1 500 000 - R3 000 000 per year

    ONLY EXPERIENCED AGENTS CURRENTLY LIVING IN CAPE TOWNJoin Northpoint Realty Group – Elevate Your Real Estate CareerNorthpoint Realty Group invites exceptional agents to join our innovative, technology-driven team.Why Northpoint Realty Group?High Commission Splits:Enjoy competitive 70% to 80% commission splits designed to multiply your income.Exclusive...

  • B2B Outbound Sales Agent

    1 week ago

    Cape Town, Western Cape, South Africa VirtuHire Full time R45 000 - R900 000 per year

    Build Something Big with a Global Financial Partner - Join Fundwell's Top 100 A-Team Are you an ambitious and high-energy B2B Outbound Sales Agent ready to join a foundational team and contribute to a massive growth story?VirtuHire is the rapidly expanding partner to Fundwell, a leading US-based business financing firm that provides innovative working...

  • Call Centre Sales Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa VirtuHire Full time R104 000 - R240 000 per year

    Build Something Big with a Global Financial Partner - Join Fundwell's Top 100 A-Team Are you an ambitious and high-energy Call Centre Sales Agent ready to join a foundational team and contribute to a massive growth story?VirtuHire is the rapidly expanding partner to Fundwell, a leading US-based business financing firm that provides innovative working capital...

  • Conversion Agents

    4 days ago

    Cape Town, Western Cape, South Africa The Talent Hunter Full time US$2 000 - US$2 500 per year

    CAPE TOWN'S TEAM IS GROWING Join Our Team and Make a DifferencePosition: Dutch Conversion AgentsExperience: Minimum 1 year in a similar role is a mustSalary: USD $2000 - $2500 (T&Cs Apply)Working Hours: 10:30 AM 7:00 PM Responsibilities:Engage with Dutch-speaking clients to convert leads and retain businessProvide excellent customer service and support...

  • Placement Agent

    1 week ago

    Cape Town, Western Cape, South Africa Sweepsouth Full time R60 000 - R80 000 per year

    Sweepsouth is a leading home services platform, connecting clients with cleaning professionals (SweepStars) through our pioneering technology platform. We pride ourselves on delivering exceptional service and creating a seamless experience for both our customers and SweepStars. We're expanding into a new vertical calledDiscovery :a human-led, curated...

  • Sales Consultant

    1 week ago

    Cape Town, Western Cape, South Africa Awesim Telecoms (Pty) Ltd Full time R104 000 - R208 000 per year

    At Awesim Telecoms, we believe that success starts with our people. We are committed to doing what is best for our agents and staff, guided by our core values: Have respect, Take care, Go the extra mile, Be a team player, and Choose what is right.We're on the lookout for aSales Consultantto join our team. We are seeking a highly motivated individual who...

  • Inland First Mile Agent

    1 week ago

    Cape Town, Western Cape, South Africa A.P. Møller - Maersk AS Full time R250 000 - R450 000 per year

    Inland First Mile Agent : Job Level: JL2Are you a dynamic, detail-oriented individual who thrives in a collaborative and fast-paced logistics environment?Maersk is looking for an Inland First Mile Agent to join our team in Cape Town - Belcon, supporting our mission to simplify global supply chains and deliver world-class service to our customers.What We...

  • Inland First Mile Agent

    6 days ago

    Cape Town, Western Cape, South Africa A.P. Moller - Maersk Full time R250 000 - R450 000 per year

    Inland First Mile Agent : Job Level: JL2Are you a dynamic, detail-oriented individual who thrives in a collaborative and fast-paced logistics environment?Maersk is looking for an Inland First Mile Agent to join our team in Cape Town – Belcon, supporting our mission to simplify global supply chains and deliver world-class service to our customers.What We...