Senior Groups Sales Consultant – Leisure Groups Travel

Are you passionate about group travel and ready to take your expertise to the next level? Terra Nova Tours is seeking an experienced
Senior Groups Sales Consultant
to join our
Cape Town
team. In this role, you'll design, sell, and manage tailor-made group travel experiences across Southern Africa, ensuring every journey is seamless and of the highest quality. You'll oversee complex travel arrangements and deliver exceptional service to our clients. If you thrive in a fast-paced environment and have a proven track record in crafting bespoke itineraries, we'd love to hear from you.

As a
Senior Groups Sales Consultant,
you will report directly to the
Leisure Groups Team Leader
, with responsibilities that include, but are not limited to:

ADHOC Group Travel

• Within Terra Nova's destination portfolio, design, cost out and sell customised, professional, and competitive ADHOC Leisure Group travel itineraries in Southern Africa for Group clients, tailored to each group's budget, requirements, and preferences.
• Efficiently manage your workload, prioritising key clients and urgent requests to meet proposal response times.
• Communicate effectively via email, phone, and online meetings with clients, answering questions about the program offered and handling special requests and/or concerns promptly.
• Manage the end-to-end process, including client consultations, itinerary design, booking, accounting, and execution, in line with company policies and procedures.
• Ensure accurate invoicing with suppliers while managing relationships throughout the itinerary planning and execution stages.
• Address any unexpected issues during the travel experience immediately, ensuring a seamless experience for clients and guides.
• Take immediate action on any client issues or complaints and keep the Team Leader informed in a structured and timely manner.
• Maintain accurate records of bookings, feedback, and program performance for continuous improvement.
• Work closely with other departments, such as Product and Finance, to ensure smooth operations and communication.
• Provide mentorship and guidance to Junior Consultants, sharing knowledge and best practices to drive team success.

Others

• Attend Team Meetings and provide Daily Reports to Team Leader/s and Director/s.
• Maintain a clear, concise, and effective communication style with clients, Management, and the team.
• Attend industry events, trade shows, and networking opportunities to promote Terra Nova Tours.
• Support within the groups department by assisting with Series bookings, should the department need support at any time.

Requirements

• A diploma or degree in Tourism, Hotel Management or Events Management is an advantage.
• Minimum of 5 years of experience in Group Travel, with a focus on ADHOC Sales and Groups Series.
• In-depth knowledge of Southern African tourism destinations.
• Proven experience in designing and selling Group travel programs within Southern Africa.
• Comprehensive knowledge of Tourplan and WETU systems and advantages.
• German speaking is an advantage (read, write and converse).
• Proven ability to manage complex itineraries and to handle pressure and tight deadlines.
• Ability to work extended hours when necessary to meet the demands and high pressure of the Travel Industry.
• A proactive, problem-solving attitude and ability to work independently as well as part of a team.
• Strong communication and organisational skills, with an ability to manage multiple tasks efficiently.
• Ability to establish and maintain effective working relationships with both clients and suppliers.
• Advanced knowledge of Microsoft Office and proven track record in use thereof.
• If not based in Cape Town, the candidate must be willing to travel to the Head Office at least twice a year, with a minimum stay of one week per visit (at the company's expense).

Benefits

• Competitive salary with performance-based incentives.
• Opportunities for Career Growth and Development.
• Travel perks and discounts.
• A dynamic and supportive work environment.

How to Apply

Please send your application detailing your relevant experience, along with your earliest Start Date and Salary Expectations, to -

Why join Terra Nova Tours

At Terra Nova Tours, we pride ourselves on delivering unforgettable travel experiences across Southern Africa. As a leading Destination Management Company (DMC), we are committed to providing exceptional service and unique itineraries for our clients. With our headquarters in the scenic city of Cape Town, South Africa, and a strategic presence in Windhoek, Namibia, we are perfectly positioned to deliver authentic and immersive travel experiences throughout Southern and Eastern Africa. Our services include Tailor-made Individual Travel, Group Travel, Scheduled Tours, and Meetings and Incentives. To learn more about our company, visit our website at https://terra- As part of our team, you will have the opportunity to work in a dynamic environment, surrounded by like-minded individuals who share your passion for travel. If you are ready to contribute to creating memorable travel experiences while growing your career, we invite you to apply.