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Account Manager

3 weeks ago

Rustenburg, North-West, South Africa Pty Full time R250 000 - R500 000 per year
Introduction

Our client is looking for a dynamic Account Manager to join their team in Rustenburg

If you're passionate about building strong client relationships, driving service excellence, and delivering results in the mining or heavy industrial sector — this opportunity is for you.

As the key link between our client and their customers, you'll ensure outstanding service delivery, uphold safety standards, and achieve commercial and operational targets.

Duties & Responsibilities
  • Manage and expand relationships with assigned customer accounts, acting as the primary point of contact.
  • Conduct regular site visits and client meetings to maintain strong relationships and resolve issues proactively.
  • Ensure compliance with contractual service level agreements (SLAs).
  • Monitor and report on account performance, identifying risks and opportunities.
  • Collaborate with internal teams to ensure seamless service delivery.
  • Drive growth by cross-selling solutions to existing clients and identifying new business opportunities.
  • Compile and submit accurate month-end and quarterly client reports.
  • Maintain a minimum of 80% client satisfaction rating on feedback surveys.
Desired Experience & Qualification
  • Matric + Bachelor's Degree/Diploma in Electrical Engineering / Electronics / or related technical field.
  • 3 - 5 years' experience in a technical account management or client-facing role within the mining or heavy industrial sector.
  • Proven ability to manage key accounts and deliver against SLAs.
  • Strong technical knowledge of electronic/electrical systems and equipment.
  • Excellent communication, negotiation, and problem-solving skills.
  • Valid driver's licence and willingness to travel extensively.
Job type & Location

Location: Rustenburg, North West

Type: Permanent

Interested?