Customer Service Agent

2 days ago

Cape Town, Western Cape, South Africa WNS Full time R150 000 - R250 000 per year

Company Description
WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description
Key Responsibility Areas:

  • The CSA process phone transactions in Airline contact centers.
  • To provide customer service through issue resolution, request process and provide excellent customer service to general and premium customers.
  • Meet and Exceed client proposed metrics and promote core values of WNS and in all aspects of work.

Previous travel experince would be an advantage

Must be prepared to work Graveyard shits including weekends and public holidays

Qualifications

  • Matric/Grade 12 qualification

Experience, Knowledge, Skills and Attributes Required:

1 year call center experience

  • Computer literate
  • Strong verbal and written English communication skills

Behavioural Traits Required:

  • Attention to detail
  • Patience
  • Empathy
  • Positive attitude
  • Adaptable
  • Ability to work under pressure and multi task
  • Ability to work in a structured environment
  • Organised

Additional Information
Graveyard shift - 12AM - 9AM - Monday to Sunday

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