Customer Success Advisor

4 days ago

Cape Town, Western Cape, South Africa ABC Worldwide Full time R80 000 - R120 000 per year
Job Responsibilities:
  • Provide exceptional customer service to ensure customer satisfaction and retention.
  • Assist customers in overcoming challenges and utilize the company's products effectively.
  • Handle customer inquiries, issues, and escalations in a timely and professional manner.
  • Build strong relationships with customers to understand their needs and preferences.
  • Collaborate with internal teams to address customer needs and improve service delivery.
  • Conduct regular check-ins with customers to gather feedback and identify opportunities for improvement.
Essential Qualifications:
  • Fluency in Amharic and English languages to effectively communicate with customers.
  • Strong problem-solving skills and ability to think on your feet to resolve customer issues.
  • Excellent interpersonal skills to build rapport with customers and colleagues.
  • Attention to detail to accurately document customer interactions and feedback.
  • Ability to multitask and prioritize tasks efficiently in a fast-paced environment.
Desired Experience:
  • Previous experience in customer service or customer success roles is preferred.
  • Experience in the fintech industry or working with technology-driven solutions would be advantageous.
  • Knowledge of South African market trends and customer preferences is a plus.

Location: Cape Town, Western Cape, ZA

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