Cold Email

About the Company

We're a fast-growing global marketing and outbound automation agency helping B2B businesses, SaaS companies, and service-based founders build predictable client-acquisition systems using cold email, LinkedIn, and multi-channel outreach.

We're looking for a Client Success Manager who can own the entire client relationship — from onboarding and strategy to fulfillment and reporting — while ensuring every campaign delivers measurable results and an exceptional experience.

Role Overview

As a Client Success Manager, you'll serve as the primary point of contact for assigned clients — responsible for onboarding, campaign strategy, copy development, system setup, and ongoing performance management.

You'll combine strategic expertise in outbound lead generation with hands-on technical skills in tools like Instantly, HeyReach, and LinkedIn Sales Navigator.

Initially, you'll handle the full client process yourself. Over time, you'll transition into a leadership role, managing fulfillment specialists and overseeing multiple client accounts.

Key ResponsibilitiesClient Onboarding & Strategy

• Lead onboarding calls with new clients to understand offers, ICPs, and business goals.
• Create detailed ICP documentation (Ideal Customer Profile), define targeting, and craft outbound strategy.
• Build lead lists via LinkedIn Sales Navigator, Apollo, or other list-building tools.
• Develop and optimize outbound messaging sequences for cold email and LinkedIn.
• Coordinate with internal teams to ensure flawless campaign setup and execution.

Campaign Setup & Technical Management

• Handle or oversee campaign setup on:
• Cold email platforms: Instantly, Smartlead, Lemlist, etc.
• LinkedIn automation: HeyReach, Expandi, or Waalaxy.
• Purchase and configure domains, ensure proper DNS records, inbox warm-up, and deliverability.
• Monitor performance metrics (deliverability, open rates, reply rates, booked calls).
• Troubleshoot deliverability or tech issues with precision and speed.

Client Communication & Reporting

• Act as the main liaison for all client communication, performance updates, and strategy calls.
• Deliver reports and insights highlighting results, optimizations, and next steps.
• Drive client satisfaction, renewals, and upsells by demonstrating clear ROI and proactive engagement.

Leadership & Process Development

• Build and refine SOPs (Standard Operating Procedures) for onboarding, campaign setup, and reporting.
• Train and manage fulfillment team members as the company scales.
• Identify opportunities to streamline operations and improve client outcomes.

Requirements

Must-Have Skills:

• Proven experience in B2B lead generation, outbound, or automation agency.
• Strong understanding of:
• Cold email tools (Instantly, Smartlead, Lemlist, etc.)
• LinkedIn automation platforms (HeyReach, Expandi, Waalaxy)
• Sales Navigator & list-building workflows
• Deliverability (domain setup, DNS, warm-up, inbox rotation)
• Excellent spoken and written English (neutral accent, Western communication style).
• Exceptional client communication and account management skills.
• Strategic thinker with strong technical execution ability.
• Ability to write and edit professional outbound copy (email + LinkedIn).

Nice-to-Have:

• Experience managing remote teams.
• Familiarity with CRM tools (HubSpot, Notion, Slack, ClickUp, etc.).
• Previous experience handling U.S./U.K. clients.

Growth Path

• Phase 1: Manage onboarding, strategy, and execution directly.
• Phase 2: Build and systemize SOPs for fulfillment and reporting.
• Phase 3: Lead a client success division — managing multiple account managers and overseeing delivery operations.

Compensation

• Competitive salary (based on experience and region)
• Monthly performance bonuses tied to renewals and upsells

Job Types: Full-time, Permanent

Application Question(s):

• Share one outbound campaign you managed and what results it achieved.

• Which tools have you used for cold email, LinkedIn automation, and CRM management?

• What experience do you have managing outbound or cold email clients?