Sports Behaviour Analyst

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Who We Are
We're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands.

At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We're empowered to achieve the ultimate in high-performance gaming experiences using the best technology available.

Who We're Looking For
We're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you'll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you
We're on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

As a Sports Behaviour Analyst, you will play a key role in supporting the delivery of a high-quality risk and integrity monitoring service. Your work will directly contribute to the sportsbook's ability to stay ahead of emerging threats and maintain a fair, competitive environment for all users.

What You'll Be Doing
As part of your role, your responsibilities will include:

• Monitor real-time sports events and results to identify irregular betting activity and respond to emerging risks.
• Analyse customer betting patterns and market trends to detect suspicious or advantage play behaviours, including matched betting and other promotional exploitation tactics.
• Investigate accounts flagged for irregular or undesirable behaviour, assessing suitability for stake factor reduction or other risk mitigation actions.
• Review accounts for potential account adjustments, based on positive behavioural indicators and betting history.
• Identify and investigate circumvention attempts, including the use of multiple accounts or coordinated activity to bypass controls.
• Track and report on behavioural trends across sports, markets, and customer segments to inform strategic decision-making.
• Segment customer profiles based on risk indicators, behavioural patterns, and betting activity to support targeted interventions.
• Collaborate with Trading, Risk, and Integrity teams to implement and refine mitigation strategies for high-risk behaviours.
• Contribute to the development and enhancement of detection tools and processes, ensuring timely and accurate identification of threats.
• Prepare and present data-driven insights and reports to internal stakeholders, supporting operational decisions and long-term planning.

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential Skills You'll Bring To The Table
The necessary skills that we require for this role include:

• Strong verbal and written communication skills, with the ability to clearly convey complex ideas to both technical and non-technical audiences.
• Proven ability to work collaboratively within cross-functional teams, contributing to shared goals and effective decision-making.
• Excellent project and time management skills, with experience handling multiple tasks simultaneously and delivering high-quality outputs on time.
• Exceptional attention to detail, ensuring accuracy and consistency in all analyses, reports, and operational processes.
• Adaptability and resilience in fast-paced, dynamic environments, with the ability to respond effectively to shifting priorities and emerging challenges.
• Advanced proficiency in Microsoft Office Suite, particularly Microsoft Excel, for data analysis and reporting.
• Strong numerical aptitude and analytical thinking, with the ability to interpret and derive insights from complex quantitative data.
• Solid understanding of the mathematical principles underpinning sports betting markets and customer behaviour.
• Experience working with relational and non-relational databases, including data extraction, manipulation, and interpretation.
• Deep passion for sports, complemented by a strong interest in sports data, betting trends, and behavioural analytics.
• Willingness and availability to work flexible hours, including evenings, weekends, and participation in a 24/7 rotational shift schedule.

Desirable Skills You've Got Up Your Sleeve
It would be great if you also have some of the following skills:

• In-depth knowledge of sports betting markets, including odds calculation, betting types, and market dynamics.
• Previous experience in the online gaming, sportsbook, or casino industry, with a strong understanding of player behaviour and industry operations.
• Familiarity with gambling regulations and compliance requirements across multiple jurisdictions, ensuring adherence to legal and ethical standards.
• Proven ability to identify, investigate, and analyse patterns of abuse, arbitrage, and other forms of advantage play.
• Experience in developing and executing customer retention strategies, particularly in data-driven or regulated environments.
• Working knowledge of data visualisation tools, especially Tableau, for presenting behavioural insights and trends.
• Practical experience using search and analytics platforms such as Elastic Search and Kibana for behavioural monitoring and investigation.
• Proficiency in SQL or other query languages for efficient data extraction, manipulation, and analysis.

Our values are non-negotiables
Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These Competencies Are

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

What You'll Get Back
We offer a great variety of personal and professional benefits to help you thrive at DigiOutsource and Super Group. This includes:

• We're dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
• Your hard work and achievements won't go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
• Free Daily Meals
• Free Massages On-site
• Free On-Site Gym
• Group Life Cover
• Funeral Fund Benefit
• Financial Services Assistance
• Curro School Fees Benefit
• Income Continuation Benefit
• Leadership Training
• Referral Bonus
• Medical Aid Subsidy
• Free Sleep Coaching
• Retirement Annuity Subsidy
• Team socials

Be part of that Superclass feeling.
At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 18 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.

It's all about putting your experience first and ensuring honesty and fairness in all we do.

Here, your growth is supported and your contributions valued.

Game on

• Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.
• Shortlisted candidates may need to complete an assessment.

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow