Technical Support Engineer

13 hours ago

Johannesburg South Africa Zoho MEA Full time R250 000 - R500 000 per year

Designation : Technical Support Engineer Job Description : Technical Training & Support Some of the tasks will include; (You will be trained on our product offerings.) - Conduct online demos and customer training. - Should be able to handle 4 to 5 Training sessions per day or Equivalent Support Requests. - Offer Technical Support Services through (voice, email, and chat -based technical support). - Requirement gathering and analysis. - Perform in -depth systematic troubleshooting. - Respond to RFI requests and timely follow up with contacts. - Engage with various teams within Zoho to help gather information and solve technical problems. - Flexible to travel within the country. - Deliver accurate and timely solutions to customers. RequirementsSkillsets Required: - Keen to learn new technologies - Passionate to learn and grow together - Excellent in written and spoken English - Basic knowledge of MySQL - Knowledge on REST APIs - Basic understanding of HTML, CSS & JavaScript. - Basic knowledge of third party connection platforms (Postman, Zapier, etc) - Good problem -solving skills and customer -focused attitude. - Having 1 Year or more experience in a client -facing role. - Perform Configuration changes to fulfil customer requests. - Ability to reproduce, document, and communicate bugs to developers and customers - Troubleshoot issues to identify the root cause of a behaviour and next steps to solve the problem. - Multitask across systems and applications, analyse and resolve a variety of technical issues, and comfortably navigate an environment of Windows, Mac OSX, Servers, and Mobile Devices. - Work accurately in a fast -paced, hectic, ever -changing environment with strong attention to detail. - Ensure a high level of end -user satisfaction through ownership, resolution, and appropriate escalation of issues and support tickets or Trainings.

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