Service Manager

2 weeks ago

Johannesburg, Gauteng, South Africa FNB South Africa Full time R1 000 000 - R2 000 000 per year

Job Description
Responsible for activities associated with the identification prioritisation and resolution of reported problems

Hello Future
Service Manager (Exchange Control)
Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in
FNB Commercial Forex
, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.

Are You Someone Who Can

  • Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
  • Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members
  • Achieve Retention by managing the service breakdown activities as listed in the Service Operations Plan
  • Resolve all customer exchange control queries efficiently, and within agreed timelines
  • Prepare business communication that is of a professional standard
  • Perform Internal Root Cause Analysis to present the Internal Root Cause Analysis to the relevant stakeholders and facilitate process to design and implement appropriate solutions to remedy the situation
  • Comply with governance in terms of legislative and audit requirements as per the excon requirements
  • Draft and implement frameworks, methodologies, guidelines and procedures to support Root cause analysis as a discipline in the business
  • Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data
  • Manage own development to increase own competencies
  • Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies

You Will Be An Ideal Candidate If You

  • Have a Bachelors' Degree in Law/Economics/Commerce of Finance/Compliance or industry-related field
  • Have 4 to 5 years' client service experience in an Exchange Control environment within Financial Services/Banking industry
  • Have proven exposure to a leadership role
  • Have experience in collaborating with internal and external stakeholders

You Will Have Access To

  • Opportunities to network and collaborate
  • A challenging working environment
  • Opportunities to innovate

We Can Be a Match If You Are

  • A team player
  • Collaborator
  • A people's person
  • Great communicator (written and verbal)
  • Attentive to detail
  • Client-centric
Post
FNB

Apply now if you are interested in taking the next step. We look forward to engaging with you
*Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.*
13/11/25

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

  • IT Service Manager

    1 week ago

    Johannesburg, Gauteng, South Africa Network International Full time R1 000 000 - R3 000 000 per year

    Job DescriptionJob Specification: IT Service Manager – ITIL Service Operations & ImprovementLocation: JohannesburgDepartment: IT Service ManagementReports To: Head of Service Delivery/ Senior Service Delivery ManagerEmployment Type: Full-TimeRole PurposeThe IT Service Manager is responsible for the end-to-end delivery and continual improvement of...

  • Service Manager

    1 week ago

    Johannesburg, Gauteng, South Africa Cummins Full time R1 200 000 - R2 400 000 per year

    Job DescriptionWe are looking for a talented Service Manager - Gauteng and Northwest to join our team specializing in Service for our Distribution Business Unit in Johannesburg, Gauteng, South Africa.In this role, you will make an impact in the following ways:Manages all operations including service staff and supervisors; resolves most complex business...

  • Service Delivery Manager

    5 days ago

    Johannesburg, Gauteng, South Africa SavageOne Pty Full time R1 200 000 - R2 400 000 per year

    Job Overview:We are seeking a results-driven Service Delivery Manager with 5-9 years of experience to oversee and optimize service delivery across our client portfolio. You will ensure high-quality service performance, build strong relationships with stakeholders, manage escalations, and drive continuous improvement in service management processes.Key...

  • Client Services Manager

    7 days ago

    Johannesburg, Gauteng, South Africa Parvana Full time R900 000 - R1 200 000 per year

    Job DescriptionAbout our client:Our client offers financial service solutions helping their clients achieve their dreams. With an emphasis on culture fit, they boast a dedicated team of over 600 employees, many with over a decade of tenure. They have built their culture on a feeling of togetherness, trust and respect and are always looking to support...

  • Soft Services Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Tsebo Solutions Group Full time R250 000 - R450 000 per year

    About UsTsebo Facilities Solutions is looking for a Soft Services Manager who will be responsible for Overall management and delivery of all Soft Services disciplines on the contract in a manner that achieves the objectives of contract by proactively managing the soft services in accordance with the Master Service Agreement ensuring delivery of a consistent...

  • IT Service Delivery Manager

    3 days ago

    Johannesburg, Gauteng, South Africa Old Mutual Full time R780 000 - R1 164 000 per year

    Let's Write Africa's Story TogetherOld Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job DescriptionThis role is responsible for delivery of a variety of IT services to support business objectives and is individually accountable for achieving results through others, over periods of 3 months to a year. The Service...

  • Service Operations Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa FirstRand Full time R600 000 - R1 200 000 per year

    Job DescriptionTo effectively manage and oversee all operational aspects in the achievement of the business objectivesHello Future Service Operations ManagerWelcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.As part of our team, you will...

  • Facilities Services Manager

    5 days ago

    Johannesburg, Gauteng, South Africa Excellerate JHI Full time R1 200 000 - R2 400 000 per year

    Who we areWe are a leading real estate services company that combines global standards with specialised local knowledge to create customisable high-performance solutions for our clients.  We advise property owners and occupiers on every aspect of their property strategies and assist them in the development, buying, selling, leasing, valuing and management...

  • Client Services Manager

    23 hours ago

    Johannesburg, Gauteng, South Africa FirstRand Full time R1 000 000 - R2 000 000 per year

    Job DescriptionThe purpose of the role is as follows: To strategically manage client relationships and oversee the delivery of client services to ensure optimal client satisfaction, operational efficiency, and regulatory compliance. To join a team of servicing professionals, drive performance excellence, foster collaboration and implement strategic...

  • Cyber, Services Manager

    5 days ago

    Johannesburg, Gauteng, South Africa Boardroom Appointments Full time R2 000 000 - R2 500 000 per year

    Minimum requirements:First Degree in Information Technology3 - 4 years Proven experience in risk management 5 - 7 years Prior experience in providing managed services to customers and Experience in managing vendors/suppliers of professional IT services5 - 7 years Strong IT understanding gaining insight into digital and platform operating models and Cyber...