Service Specialist

4 days ago

Sandton, Gauteng, South Africa Catch Full time R250 000 - R500 000 per year
ROLE OVERVIEW
The Service Specialist will be responsible for the following:

• Liaising with an international pool of clients on a daily basis.

• Planning and implementing the overall shipping strategy.

• Managing the progress of a select number of shipments (project management) on behalf of a pool of clients.

• Co-ordinating with various internal support teams to ensure smooth and efficient service delivery.

• Ensuring customer satisfaction.

QUALIFICATIONS AND EXPERIENCE

• University Undergraduate Degree of any background, commerce-focus preferable

• Honours Degree advantageous

• Work experience advantageous

• Strong academic track record required

SKILL SET AND DESIRED COMPETENCIES

• Excellent knowledge and use of Microsoft Office Applications
(i.e. Word, Excel, and Outlook)

• Excellent use of the English language, both written and verbal

• Maintain effective daily communication with relevant team members

• Ability to adapt within the ever-changing shipping environment

• Organized and able to manage/co-ordinate all the elements of different high-value shipments throughout the shipment process

• Attention to detail with the ability to prioritize tasks effectively

• Ability to proactively identify problems in advance before a shipment becomes a pressure point

• Creative problem-solving ability

• Independent-thinker and resourceful

• Energetic and enthusiastic

• General business acumen

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