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Front of House Host

2 weeks ago

Soweto, Gauteng, South Africa ae2beb1d-8152-4b49-991a-60a1fd3f79df Full time R120 000 - R180 000 per year

Job Overview:

The Front of House Host plays a crucial role in creating a welcoming and memorable dining experience for guests. This role involves managing guest experience, handling bookings and planning, greetings and farewells to guests, and maintaining awareness of tables and guest needs.

Key Responsibilities:

Guest Experience

  • Warm Welcome: Provide a friendly and professional greeting to all guests upon arrival. Make guests feel valued and appreciated.
  • Service Excellence: Ensure guests receive outstanding service throughout their visit. Address any issues or concerns promptly and effectively.
  • Personalized Attention: Recognize and remember regular guests, preferences, and special occasions. Ensure personalized attention to enhance the dining experience.
  • Ambiance Management: Monitor the restaurant's ambiance, including lighting, music, and cleanliness, to ensure a pleasant atmosphere.

Bookings and Planning

  • Reservation Management: Handle all reservations and bookings, ensuring accurate and up-to-date records. Confirm reservations with guests and accommodate special requests.
  • Seating Coordination: Plan and manage seating arrangements to optimize the restaurant's capacity and ensure a smooth flow of service.
  • Event Planning: Assist with the planning and coordination of special events, private parties, and group bookings. Liaise with guests to ensure all requirements are met.
  • Waitlist Management: Efficiently manage the waitlist during peak hours, providing accurate wait times and updates to guests.

Meet and Greet, Mingle and Farewell

  • Guest Interaction: Engage with guests throughout their visit, from welcoming them at the door to checking in during their meal and bidding them farewell as they leave.
  • Positive First Impressions: Ensure that every guest's first interaction with the restaurant is positive and welcoming.
  • Farewell and Follow-up: Thank guests for their visit, invite them to return, and ensure they leave with a positive lasting impression.
  • Feedback Collection: Encourage guests to provide feedback on their experience and relay any compliments or concerns to the management team.

Table and Guest Awareness

  • Table Management: Maintain awareness of table status, including which tables are occupied, available, or in need of clearing. Communicate effectively with the waiting staff.
  • Guest Needs: Be attentive to guest needs and requests, ensuring prompt and courteous service. Anticipate potential issues and address them proactively.
  • Flow Coordination: Assist kitchen and waiting staff to coordinate the flow of service, minimizing wait times and ensuring timely delivery of food and beverages.
  • Cleanliness and Presentation: Ensure that tables and the dining area are clean, well-presented, and set up according to restaurant standards.

Qualifications:

  • Proven experience as a host or in a customer-facing role, preferably in the hospitality industry.
  • Exceptional interpersonal and communication skills.
  • Strong organizational and multitasking abilities.
  • A warm, friendly, and professional demeanor.
  • Ability to remain calm and composed under pressure.
  • Familiarity with reservation and table management systems is a plus.