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Retail Admin Manager

3 weeks ago

Johannesburg, Gauteng, South Africa Headhunters Full time R250 000 - R500 000 per year

Description

Our client, a brand and market leader in the Retail space, is looking to employ a experienced Retail Admin Manager to their dynamic team based in Johannesburg, East Rand.

Requirements:

  • Matric / Grade 12.
  • Financial / Administration Diploma or equivalent 3-year qualification (advantageous).
  • Minimum of 1–2 years' experience in store retail administration or management.
  • Experience across stock management, cash office, reporting, expense control, and customer service.
  • Human Resources exposure will be an advantage.
  • Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).
  • Experience with SAP / Unisolv / SuccessFactors is an advantage.
  • Driver's license and own reliable transport is essential.

Responsibilities and expectations but not limited to:

Store Inventory:

  • Manage and report on all store inventory counts, including planning, investigation, and implementation.

  • Investigate and rectify negative GP values, dormant stock, and stock discrepancies.

  • Ensure physical stock matches SAP inventory ledger.

  • Manage shrinkage, consumables, and goods in transit within store targets.

Customer Service:

  • Ensure above-expectation customer service at all times.

  • Oversee customer request system and loyalty programme signups.

  • Ensure accurate processing of loyalty points and prompt resolution of queries.

Cash Office and Cashiers:

  • Manage all store cash resources, takings, floats, and banking in compliance with procedures.

  • Investigate tender discrepancies, returns, and auto receipts.

  • Ensure transaction accuracy, completeness, and internal control compliance.

  • Monitor cashier productivity, service levels, and overtime spend.

  • Oversee daily reconciliation, run-end signoffs, and collections procedures.

Receiving and Capturing:

  • Oversee goods receiving, returns, and credits.

  • Ensure accuracy and completeness of branch transactions.

  • Maintain transaction integrity in compliance with internal controls.

Store Profitability:

  • Assist in preparing and maintaining the store budget.

  • Control and monitor expense-related items within budget.

  • Ensure monthly adjustment of stock to correct GL accounts.

  • Report on expense-related items to store management.

Store Administration:

  • Disseminate and report information between store and departments to align goals.

  • Support and facilitate audits.

  • Assist the Store Manager with operational duties to optimise store efficiency.

  • Drive continuous improvement initiatives within direct areas of responsibility.

  • Ensure compliance with deadlines and policies.

Team Management:

  • Manage HR processes, submissions, and documentation.

  • Oversee workforce management systems (e.g., KRONOS).

  • Implement performance management and staff development plans.

  • Mentor, train, and develop team members for growth.

General:

  • Maintain housekeeping and hygiene standards.

  • Adhere to all policies, SOPs, and health and safety regulations.

  • Ensure professional conduct, uniform, and personal appearance at all times.

Please be advised that if you do not receive a response within two weeks of applying, you may consider your application unsuccessful.