Field Service Engineer

1 week ago

Bloemfontein, Orange Free State, South Africa Salesworx Full time R250 000 - R500 000 per year
Job Description
Scope of the position:

Working within the Bloemfontein Field Service team, carrying out the installation, service and maintenance of the state-of-the-art surgical systems, install base of the company's equipment. The successful candidate will play a key role in ensuring maximum system up-time and enabling surgical teams to get the best clinical value from the surgical platform and ensuring service agreements and warranty obligations are fulfilled. This is a challenging role, where technical-, troubleshooting- and customer-facing skills are combined. This role will work closely with the Business Development Manager, Business Unit Manager and Technical Manager / Branch Manager.

General areas of responsibilities:
  • Assessing, installation, trouble shooting, repair and scheduled maintenance of integrated surgical systems in compliance with regulations and quality standards;
  • Ensuring preventative maintenance actions are carried out precisely and on time and ensuring that all service works are clearly and accurately documented;
  • Performing remote log analysis using dedicated engineering tools;
  • Maintaining service logs, internal service records and accurate configurations of the installed systems ensuring compliance with all relevant medical device regulations;
  • Taking ownership of customer issues from identification of issue right through to resolution and maintaining great customer satisfaction;
  • Provide technical support to end-users and internal customers including Commercial, Marketing and Clinical Implementation teams;
  • Maintain and develop the Technical Support and Service processes;
  • Managing spare parts inventory, from ordering to managing the reverse logistic of spare parts and calibration tools;
  • Complete and keep detailed records ensuring all administrative tasks are performed on time;
  • Preparing and following up on quotations;
  • Providing accurate feedback to the Commercial, Marketing and Clinical Implementation team;
  • Preparing product reports by collecting, analysing, and summarizing information and trends;
  • Keeping equipment operational by following manufacturer's instructions and established procedures;
  • Completing projects by training and guiding customers / users;
  • Scope includes installation base of the company's equipment in the Free State & Northern Cape;
  • Maintaining professional and technical knowledge by attending educational workshops; reviewing professional publications; participating in professional societies;
  • Standby duties and willingness to work after hours
Requirements

Qualifications and experience required:
  • N-Dip, National Diploma or B-Tech Degree Electrical / Electronic / Clinical / Biomedical Engineering;
  • Minimum 3-5 years working experience as a Field Service Engineer / Clinical Engineer;
  • Availability to travel at short notice within South Africa.
  • Valid Driver's license and reliable own vehicle is a requirement.
  • Field service experience within a regulated environment such as medical / pharmaceutical;
  • Experience and knowledge of operating theatre protocols and working with hospitals;
  • Experience in servicing value added capital equipment would be advantageous (Imaging, Surgical Robotics, Radiotherapy, etc.);
  • Medical background in the clinical field of imaging, surgical robotics, radiation therapy is a requirement;
  • Electronic experience and ability to perform software updates via engineering interfaces;
  • Experience in the medical industry on X-ray equipment;
  • Computer literacy and proficiency in MS Office including advanced Excel is a requirement for this position
Capabilities:
  • Attention to detail and accuracy;
  • Result orientated and ability to work under pressure to meet deadlines;
  • Good theoretical and practical knowledge in electronic, electrical and mechanical systems with the ability to trouble shoot and proven track record in independently trouble shooting complex electro-mechanical systems;
  • A mechanical aptitude for performing any mechanical component repair or replacement to exacting standards;
  • A can-do hands-on attitude for a variety of tasks;
  • Ability to self-schedule his/her activity (PM Schedule, System Upgrades, Repairs);
  • Pro-active service mindset
  • Willingness to work in a cross functional environment (Sales, Customer Ops, Product Support, etc.);
  • Good listener, strong communication skills and well presented.
#LI-KT1

Benefits

Basic salary and Travel allowance

50% company contribution to Medical adi and provident fund

Reimbursive cell and data allowance of R1069 per month as well as a fuel card.

#LI-KT1

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