Client Analyst

Let's be unstoppable together

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We're a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified by Great Place To Work. This prestigious award is based entirely on what current employees say about their experience working at Circana. Learn more at

What will you be doing?

The Client Analyst role supports the broader Client Delivery team in attaining high levels of client satisfaction by ensuring the build, maintenance and dispatch of databases, reports and online services to Circana Clients. You will partner closely with the CPG Manufacturer & Data Input teams to understand client needs and to continually improve system processes and standards to deliver quality and timely deliverables through strong client management. The work involves impeccable planning, active communication and the execution of all contracted deliverables on time and to the quality standard as defined in the client contract.

Job Responsibilities

Your responsibilities include but are not limited to:

Operational Excellence

• Build and maintain databases and produce/refresh reports to specifications as set out by the CPG team and

clients.

• Ensure database accuracy by reviewing data in accordance with Circana standards and checking procedures
• Manage all database requests from the CPG teams and ensure they are completed to specification and checked prior to implementation
• Ensure turnaround time for client deliverable (database & reports) is within specified timeframes
• Understands Data Input requirements for change requests and data queries
• Manage and take accountability for client portfolio
• Be the subject matter expert on your client portfolio
• Implement BAU projects (Existing client's new categories and expansions) according to the requirements and meeting the agreed deadlines
• Display high attention to detail
• Exhibit good problem diagnosing and trouble shooting skills and drive the resolution and communication of solutions on your clients' deliverables
• Actively and consistently populate team capacity and daily management trackers as per the Client Delivery manager's or Team Leader's request
• Identify and drive initiatives for your specific clients and your client vertical

Industry & Market Awareness

• Conduct quarterly vertical store visits – review client products and insights
• Actively seeks out client product performance in the market to keep relevant
• Has knowledge of the deliverables they create and the use in the industry
• Full knowledge and understanding of retailer sign off terms and impact on databases for your client portfolio

Client Centricity

• Contribute to client deliverables by optimizing databases and reports by updating and maintaining client roadmap, ensuring tasks are communicated and planned with CPG teams
• Understands CPG requirements for allocated clients
• Active involvement in annual CPG client account plans and execution strategies
• Take ownership of your client deliverable
• Ensure necessary checks and troubleshooting is conducted ahead of time and well communicated to CPG to manage clients
• Be an active participant in JOC (Joint Operating Committee) meetings
• Sit in presentation dry runs and client preparedness sessions to better understand clients

Internal Collaboration

• Partner with CPG teams to ensure the delivery of accurate databases within specified deadlines
• Communicate and partner with CPG/IT/Data Input /SQL Dev to resolve any issues impacting the client deliverables
• Ensures that all client artefacts are kept up to date and in order
• Initiates preventative measures and speedy progress in client satisfaction and overall quality of processes, projects and products

Measures of success

❑Complete the Operations training programme and panel process within the first 4 months of employment if entering at the Client Analyst level

❑Ensure satisfied clients with consistent, high-quality data deliveries & delivery changes on-time, every time

❑Achieve on time & correct executional targets for your designated clients

❑Drives and promotes collaboration between functions and key stake holders

❑Conduct continuous improvement initiatives that improve the efficiency & effectiveness of your client vertical

❑You will need to demonstrate strong problem solving and troubleshooting skills

❑Able to build trust and a good working repour with your fellow team members and other functions/stakeholders

❑Ensure that all admin and documentation is kept up to date

❑Active participant in self-learning and development programmes

❑Active participation in team meetings (Daily planning, knowledge shares, initiative sessions & other meetings)

Requirements

❑Tertiary Education preferably in Data Science, Statistics, Data Analysis or Data Management

❑2 -5 years of work experience in data processing, capturing, analysis roles or work within the FMCG industry will be an advantage

❑Proficiency in Microsoft Office applications: Word, Excel, PowerPoint, Teams, and Outlook (Basic)

❑Basic to intermediate MS SQL understanding will be an advantage

❑A passion for data entry, data accuracy and takes comfort in routine work processes / data management

❑Display a solid understanding of the business, our service offerings and a knowledge of our products/technology

❑An innate interest in the world of FMCG and consumer behaviour

Circana Behaviours

As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:

Stay Curious: Being hungry to learn and grow, always asking the big questions

Seek Clarity: Embracing complexity to create clarity and inspire action

Own the Outcome: Being accountable for decisions and taking ownership of our choices

Center on the Client: Relentlessly adding value for our customers

Be a Challenger: Never complacent, always striving for continuous improvement

Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrity

Commit to each other: Contributing to making Circana a great place to work for everyone

Location

This position can be located in the following area(s): Cape Town, South Africa