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project supervisor

2 weeks ago

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Job Summary:

To supervise Project Coordinators and client campaigns according to operational requirements.

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Key Responsibilities and Deliverables

Campaign Roll-Out Management

  • Ensure effective documenting of campaign roll-out according to Client Manager brief
  • Track campaign updates and communicate with operations team (according to internal

processes)

  • Provide regular updates to the Operations Manager with corrective plans in place

Assistance with 3rd Party Suppliers

  • Communicate with 3rd party suppliers to provide promotional material (costings and samples)
  • Coordinate orders of promotional material and uniforms
  • Arrange logistics of promotional material and uniforms
  • Hold 3rd party suppliers accountable to campaign execution to each specific brief

Campaign Outcome Reporting and Tracking

  • Analyze data to create graphical feedback
  • Collect campaign insights from relevant team members
  • Collate feedback received from Project Coordinators into comprehensive Power Point

presentations

  • Track feedback to determine campaign success – provide learnings and insights to be reported

to client

Recruitment, Training and Staffing of Promotional Staff and Supervision

  • Ensure Project Coordinators solicit appropriate and sufficient numbers of promoters
  • Set up recruitment calendars for Project Coordinators to manage database numbers of

promoters

  • Manage recruitment database regionally to ensure sufficient promoters are available and

trained

Conduct Quality Checks and Controls to Ensure Promotor Database Consists of Quality

Promoters

  • Ensure qualitative promoter inductions are presented
  • Plan staffing requirements with National Ops/Account Manager as per client brief
  • Send updated staffing list to NOM/BI Manager
  • Receive training information from Account Manager and ensure that it is implemented
  • Conduct training when required
  • Ensure training venues confirmations are managed by Project Coordinators and communicated

in time

  • Ensure the required numbers of promoters attend training for each promotion
  • Ensure Project Coordinators adhere to training register requirements
  • Contact supervisors and provide them with the brief (information and logistical arrangements)
  • Ensure supervisors attend training and are fully briefed

Execution of Field Operational Processes

  • Ensure staff are on shift as planned and communicated
  • Ensure "online" or Manual survey/questionnaire compliance is achieved
  • Ensure Supervisors and Project Coordinators conduct 'in-field' visits
  • Ensure Project Coordinators manage escalated "performance" issues effectively
  • Conduct monthly audits and submit report to Operations Manager
  • Ensure stores are booked as per project brief and customer
  • Ensure a register is kept by project coordinators of all store bookings made and submit to NAM
  • Prepare and coordinate Regional Traffic Light Report and submit to Operations Manager
  • Coordinate and submit photo portfolio to NAM/NOM

Management of Tools and Assets

  • Ensure that equipment, uniforms and peripherals are effectively managed as per policy
  • Ensure all required assets are worn/used as per project brief/plan in field
  • Ensure Project Coordinators comply to return and storage as per client brief at the end of

campaigns

  • Investigate, report and take corrective actions when losses occur

Staff Administration

  • Compile Regional promoter payment schedules
  • Submit promoter payment schedules to respective Account Manager for approval
  • Consolidate and prepare payment schedules for region once NAM confirms

  • Forward consolidated payment schedule to NOM for submission to payroll

  • Submit Promoter payment schedule to Salary department as per agreed dates/process

  • Submit Supervisor and Promoter Work Compliance weekly
  • Track staff absenteeism and monitor trends
  • Report non-compliance and absenteeism to NAM and Operations Manager

Knowledge Sharing

  • Coordinate competitor activity and potential tenders and share with business
  • Update Ops / Account Manager on competitor activity
  • Ensure effective communication of information with team
  • Constantly seek improved ways of working to drive efficiency within the team

Minimum Qualifications: Diploma or Degree/NQF level 6 or 7

Minimum Experience: 4-5 years' experience in a Systems/ analytical environment preferably within FMCG

Knowledge, Skills & Abilities:

Computer literacy - MS office suite

Communication skills (verbal & written)

Interpersonal skills

Multi-tasking

Administration skills

Planning & organizing skills

Process management

Leadership skills