Senior Manager – Utility Expense Management

2 days ago

Pretoria, Gauteng, South Africa METRONOMIC Full time

Key Responsibilities

Strategic & Operational Leadership

  • Provide visionary leadership to a team of ±50 employees across auditing, technical, and client service functions.

  • Develop and execute operational strategies that align with business goals and client expectations.

  • Drive continuous improvement, innovation, and process efficiency across all functions.

Utility Expense Management

  • Oversee the review, validation, and resolution of municipal and utility invoices to ensure accuracy, compliance, and cost recovery.

  • Interpret and apply municipal bylaws and tariff structures to resolve disputes and optimize billing outcomes.

  • Lead the development and implementation of robust auditing methodologies to identify errors, discrepancies, and recovery opportunities.

Technical Oversight

  • Maintain oversight of electricity and water metering infrastructure to support accurate consumption reporting and billing.

  • Collaborate with technical teams to ensure metering systems are compliant, calibrated, and integrated with operational workflows.

Stakeholder Engagement

  • Act as senior liaison with clients, municipalities, and internal stakeholders to resolve escalations and foster long-term, trust-based relationships.

  • Represent the business unit in executive forums and municipal engagements.

Financial Management

  • Report to EXCO on business unit performance, including profit and loss, budgeting, forecasting, and long-term financial planning.

People Development

  • Build team capability through coaching, mentoring, and structured performance management.

  • Foster a high-performance culture that supports employee growth and accountability.

Required Experience

  • Minimum 10 years' experience in utilities, property, finance, or related sectors.

  • Proven expertise in municipal bylaws, tariff structures, and regulatory compliance.

  • Strong technical understanding of electricity and water metering systems.

  • Demonstrated success in auditing, financial control, or complex invoice management.

  • Experience managing large teams (50+ employees) across diverse functions.

  • Track record of delivering measurable business value to clients.

Skills & Competencies

  • Exceptional leadership and people-management skills.

  • Strong stakeholder engagement and relationship management abilities.

  • Analytical and problem-solving mindset with high attention to detail.

  • Ability to balance strategic direction with operational execution.

  • Excellent written and verbal communication skills.

Qualifications

  • Bachelor's degree in Engineering, Finance, Business, or a related field (beneficial).

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