Customer Care Agent – UK B2B

4 days ago

Umhlanga, KwaZulu-Natal, South Africa The Unlimited Group Full time R104 000 - R208 000 per year

Customer Care Agent – UK B2B

Location: Umhlanga, Durban | Full-Time

We are looking for experienced Customer Care Agents to join our growing international team, supporting UK B2B clients.

In this role, you will:

• Be the first point of contact for business customers via inbound and outbound calls, email, and online chat.

• Handle a wide range of enquiries including product questions, billing queries, complaints, cancellations, and debt resolution.

• Build strong rapport with customers, demonstrating empathy, professionalism, and clear communication with a neutral UK accent.

• Retain customers through effective negotiation and by highlighting the value of our products and services.

• Identify opportunities for upselling digital solutions (e.g. call tracking, lead guarantees, and visibility tools).

• Use CRM systems (C4C, Salesforce, or similar) to manage cases, track tickets, and log performance.

• Collaborate with Sales, Marketing, and CX teams to enhance the overall customer journey.

What we're looking for:

• Proven UK Customer Care experience (B2B preferred).

• Excellent spoken and written English with a clear, neutral accent.

• Strong people skills, resilience, and a passion for problem-solving.

• Understanding of, or background in, digital marketing or online tools.

• Ability to multitask and work with accuracy under pressure.

• Self-motivated and adaptable, with a customer-first mindset.

Why join us?
You'll be part of a high-performing, purpose-driven team where your skills and voice matter. We offer training, career growth opportunities, and the chance to work on exciting campaigns with leading UK clients.

  • Outbound Sales Agent

    7 days ago

    Umhlanga, KwaZulu-Natal, South Africa Outworx Full time R80 000 - R120 000 per year

    Outworx is looking for Outbound Sales Agents for a leading company in the UK.RESPONSIBILITIES:Telephonically contact leads as provided by the clientFollow up with potential customers in a timely manner as necessaryAdhere to internal sales processesWorking to meet and exceed personal and team goals.Promote a culture of treating customers fairly and acting in...

  • Customer Service Rep

    13 minutes ago

    Umhlanga, KwaZulu-Natal, South Africa Swifty Sports South Africa Full time R250 000 - R400 000 per year

    Join a Global Team | Now Hiring: Full-Time Customer Care Specialists (Durban, South Africa)Swifty Sports, a rapidly growing international sports betting and gaming brand with operations in the UK, Ireland, and soon South Africa, is expanding its operational support team. We're looking for full-time Customer Care Specialists to join our Durban based team and...

  • Customer Service Agent

    1 week ago

    Umhlanga, KwaZulu-Natal, South Africa Careerbox Africa Full time R66 500 - R73 916 per year

    Careerbox is looking for Customer Service EnthusiastsSA's largest Contact Centre is currently recruiting Customer Care Representatives to support our international clients and provide a world class experience.RequirementsExcellent spoken EnglishGrade 11/ Grade 12/ NQF Level 4Computer Literate and ability to speed typeAbility to work rotational shifts/USA...

  • Customer Care Director South Africa

    8 minutes ago

    Umhlanga, KwaZulu-Natal, South Africa CMA CGM Full time R750 000 - R1 800 000 per year

    Job description:RoleThe Cluster Customer Care Manager oversees customer experience for CMA CGM across South Africa, eSwatini, Lesotho, and Botswana. Acting as CMA CGM Customer Care Head Office's ambassador for transformation and innovation towards professional customer service delivery, this role leads the customer service division, ensuring efficient...

  • Sales Development Specialist

    4 days ago

    Umhlanga, KwaZulu-Natal, South Africa The Unlimited Group Full time R60 000 - R85 000 per year

    Position Title: Sales Development Specialist (B2B Lead Generation)Location: Umhlanga, Durban (office-based, UK business hours: 10h00–19h00 SA time)Reports to: Campaign ManagerRole PurposeWe are looking for high-calibre Sales Development Specialists to join our international team. In this role you will be dialling UK businesses, speaking to senior decision...

  • Call Center Agent

    6 days ago

    Umhlanga, KwaZulu-Natal, South Africa EXHILARATE Full time R72 000 - R120 000 per year

    We are a reputable Financial Services Company based in Umhlanga; Durban, and we are seeking to hire a highly experienced Call Centre sales agent. We invest our time and energy into growing and developing individuals to become the best of the best and to succeed beyond expectations. As a sales agent, you will be responsible for contacting prospective...

  • Call Centre Agent

    2 days ago

    Umhlanga, KwaZulu-Natal, South Africa Online Financial Advisors (OFA) Full time R60 000 - R120 000 per year

    We are looking for a motivated and target-driven Call Centre Agent to join our sales team. You will be responsible for contacting potential customers, promoting our vehicle tracking solutions and short-term insurance products, and closing sales over the phone. This role requires excellent communication skills, persuasive ability, and a passion for...

  • We're hiring Experienced Real Estate Agents

    21 minutes ago

    Umhlanga, KwaZulu-Natal, South Africa Ingwe Property Group Full time R320 000 - R600 000 per year

    WE'RE HIRING EXPERIENCED REAL ESTATE AGENTS – UMHLANGAJoin the Pride. Grow With Ingwe.Ingwe Property Group is expanding its footprint and we are looking for experienced, driven, and professional Real Estate Agents to join our dynamic team.If you are goal-oriented, client-focused, and ready to elevate your career with a brand that values excellence,...

  • Customer Service Representative

    1 week ago

    Umhlanga, KwaZulu-Natal, South Africa Careerbox Africa Full time R60 000 - R80 000 per year

    Careerbox is looking for Customer Service EnthusiastsSA's largest Contact Centre is currently recruiting Customer Care Representatives to support our international clients and provide a world class experience.RequirementsExcellent spoken EnglishGrade 11/ Grade 12/ NQF Level 4Computer Literate and ability to speed typeAbility to work rotational shifts/USA...

  • Inbound Call Centre Agent

    1 week ago

    Umhlanga, KwaZulu-Natal, South Africa Careerbox Africa Full time R58 500 - R78 800 per year

    Customer Service EnthusiastsCCI is currently recruiting Customer Care Representatives to support our international clients and provide a world class experience.RequirementsExcellent spoken EnglishGrade 11/ Grade 12/ NQF Level 4Computer Literate and ability to speed typeAbility to work rotational shifts/USA HoursA Clear Criminal/Credit RecordMinimum of 6...