Current jobs related to IT Support Consultant - Cape Town, Western Cape - Zecutive Consultants

  • Business Central Support Consultant

    5 days ago

    Cape Town, Western Cape, South Africa Zenzero Full time R500 000 - R1 200 000 per year

    We're looking for an experiencedBusiness Central Support Consultantto join our growing team.As a front-line consultant, you'll be more than just a problem solver. You'll act as a trusted advisor helping customers resolve issues, improve their processes, and gain real value from Microsoft Dynamics 365 Business Central. Through day-to-day support, training,...

  • Support Consultant: Digital Hub

    1 week ago

    Cape Town, Western Cape, South Africa Momentum Group Limited Full time R22 000 - R80 000 per year

    IntroductionMomentum, a financial services provider of choice since 1966, known for its entrepreneurial spirit and innovative culture is committed to wealth creation and preservation, insurance, and income protection for all our clients. We do this through our understanding of the retail insurance, savings, and investment markets in SA.Role PurposeThe role...

  • Labour Law Support Consultant

    1 week ago

    Cape Town, Western Cape, South Africa LabourNet Full time R180 000 - R250 000 per year

    Company DescriptionLabournet is a proudly South African company with over 28 years of innovation in payroll, HR and employment legislative compliance. We are driven by our mission to change the world of work by simplifying compliance, empowering people, and delivering technology-driven solutions. Our people are the key to this mission, and we invest in them...

  • Labour Law Support Consultant

    5 days ago

    Cape Town, Western Cape, South Africa LabourNet Full time R17 850 - R300 000 per year

    Company Description Labournet is a proudly South African company with over 28 years of innovation in payroll, HR and employment legislative compliance. We are driven by our mission to change the world of work by simplifying compliance, empowering people, and delivering technology-driven solutions. Our people are the key to this mission, and we invest in...

  • Labour Law Support Consultant

    1 week ago

    Cape Town, Western Cape, South Africa LabourNet Full time R17 850 - R50 000 per year

    Company Description Labournet is one of the largest Industrial Relations, Human Capital and Payroll Consulting firms in South Africa. The Labournet Group is currently experiencing tremendous growth and as such we're constantly searching for top talent. Job Description We currently have an exciting position available for a Labour Law Support Consultant, to...

  • Support Consultant: Digital Hub

    1 week ago

    Cape Town, Western Cape, South Africa MOMENTUM DISTRIBUTION SERVICES Full time R250 000 - R400 000 per year

    IntroductionMomentum, a financial services provider of choice since 1966, known for its entrepreneurial spirit and innovative culture is committed to wealth creation and preservation, insurance, and income protection for all our clients. We do this through our understanding of the retail insurance, savings, and investment markets in SA.DisclaimerAs an...

  • Insurance Customer Support Consultant

    3 days ago

    Cape Town, Western Cape, South Africa Finchoice Full time US$30 000 - US$60 000 per year

    We are an innovative, consumer-facing fintech specialising in providing fast loans, affordable insurance products and value-added services to our rapidly growing customer base. We are obsessed with customer experience, innovation and building great tech in our pursuit of delivering on our vision to be our customers' favourite digital financial services...

  • Customer Support Consultant

    3 days ago

    Cape Town, Western Cape, South Africa SupportYourApp Full time US$30 000 - US$40 000 per year

    Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...

  • Technical Support Consultant

    2 weeks ago

    Cape Town, Western Cape, South Africa SupportYourApp Full time US$30 000 - US$60 000 per year

    Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...

  • Technical Support Consultant

    3 days ago

    Cape Town, Western Cape, South Africa SupportYourApp Full time US$45 000 - US$90 000 per year

    Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a L2 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging...

IT Support Consultant

2 weeks ago

Cape Town, Western Cape, South Africa Zecutive Consultants Full time R250 000 - R400 000 per year
Introduction

An international company responsible for the creation and operations of some of the largest electronic service systems in SA, requires the full-time services of an IT Support Consultant with sound experience in IT Support (including SQL knowledge) and Software Training skills to assist users on site.

Work with large scale architecture, technology and exciting projects used by millions of people - both enhancements and new projects.

Duties & Responsibilities

Company Background:

The company has a strong focus on customer delivery, and they are proud of their ability to assist customers in improving and modernising their businesses. The company's relationship with leading financial institutions allows them to offer unique solutions to large corporate companies and a broad spectrum of government departments.

Being part of the Team will provide you with an exciting opportunity to work with South Africa's leading Electronic Bill Presentment and Payment company. Innovation, design, development and integration are all supported by exceptional service delivery and support.

Main purpose of role:

Acting as an Ambassador and Integrated Receipting Engine (IRE) Support Consultant to several branches of a Government Department.

The successful incumbent must be willing to travel to Gauteng for Training on the relevant software which will be provided at Head Office in Johannesburg. All travel costs including accommodation, meals and access to a gym whilst in Johannesburg for training, will be covered by the company.

Responsibilities:

  • Engage daily with the government Branches.
  • Address incoming requests for IRE demonstrations, training sessions, and one-on-one consultations.
  • Organize IRE training sessions as needed.
  • Communicate new IRE services and procedures to Staff.
  • Maintain strong relationships with client Staff and their IT personnel.
  • Train and support additional consultants when required.
  • Keep accurate records of contacts, resolution details, and follow-up information.
  • Submit daily, weekly, and monthly activity reports and training evaluation forms promptly.
  • Troubleshoot IRE issues at branches.
  • Assist with product rollouts, including installations and training on new versions.
  • Ensure all responsible sites with issues are visited and assisted.
  • Visit sites with POS devices that have no card transactions to investigate the cause.
  • Contact sites that have not successfully completed day-end or opened shifts to resolve issues.
  • Address all site reconciliation issues.
  • Log all issues on Ivanti.
  • Ensure day-end processes are successful at the sites you attend to.
  • Submit weekly and monthly activity reports on time.
  • Provide all required supporting documentation on time, including Site Sign Off Forms, Training Registers, Day End Reports, and Evaluation Forms.
Desired Experience & Qualification

Qualifications:

  • Minimum Matric plus Certification in SQL
  • Intermediate level of Microsoft Suite
  • A+ Certified or other relevant qualification will be an advantage

Experience, Skills and Knowledge:

  • Minimum 2+ years of experience in software training and support consulting.
  • Thorough knowledge of Windows Operating Systems.
  • Exceptional presentation and training skills.
  • Experience with Oracle Databases, including the ability to write SQL queries
  • Strong problem-solving abilities to effectively address and resolve issues.
  • Ability to work collaboratively within a team environment.
  • Comprehensive understanding of computer systems and their functionalities.
  • Capability to explain technical information in a clear and accessible manner.
  • Excellent communication skills, both verbal and written.
  • Proficiency in written and spoken English. Knowledge of any other official language(-s) will be highly beneficial.

Non-Negotiable Requirements:

  • Reliable personal transport, the vehicle must be registered in your name to be eligible for the car allowance
  • Valid driver's license
  • Valid AA-accredited roadworthy certificate (no older than 3 months)
  • Car must be insured – proof of insurance will be required
  • Clear criminal record. No previous pending charges
  • Willingness to travel extensively throughout Western Cape with a focus on Tyger Valley (Bellville area), Atlantis, Paarl, Somerset West, Bellville, Cape Town City Centre and Surrounding areas.

Contract And Car Allowance:

This role is offered as a 3-month fixed-term probation contract.

Employment beyond the initial 3-month period is subject to both performance and the successful outcome of the vehicle application.

The company provides a car allowance of R10,000 per month, from which:

  • The employee is responsible for always maintaining and operating the vehicle in a safe and roadworthy condition.
  • Vehicle insurance premiums will be paid directly by the company from this allowance, and proof of active insurance must be maintained.
  • The vehicle must remain insured, roadworthy, and reliable throughout employment.
  • A petrol card will also be issued to the consultant.
Package & Remuneration

Basic plus car and travel allowance (refer above). After successful completion of the initial 3-month probation period and upon extension of employment, consultants also qualify for certain benefits and incentives.

Interested?