Guest Experience officer

4 days ago

Paarl, Western Cape, South Africa MyCareerCraft Full time R45 000 - R55 000 per year


Guest Relations Officer (Fixed-Term Contract)

We are seeking a professional and welcoming Guest Relations Officer to join our client's  hospitality team on a fixed-term basis. The role focuses on delivering an exceptional guest experience from arrival to departure while supporting different departments as needed.

Key Responsibilities

  • Greet guests warmly and handle check-in and check-out procedures.

  • Share guest information with relevant departments to ensure smooth communication.

  • Assist with reservations, restaurant bookings, tours, transfers, and itineraries.

  • Maintain accurate guest details, profiles, and billing information.

  • Prepare welcome letters, registration cards, and other guest documentation.

  • Handle guest queries, calls, and concerns in a professional manner.

  • Support the reservations, spa, housekeeping, and food & beverage teams when required.

  • Manage daily guest itinerary sheets and call logs.

  • Book and monitor transfers, ensuring charges are processed correctly.

  • Perform handovers with colleagues across shifts and complete limited night audit duties.

  • Report maintenance or service issues to management as needed.

Requirements

  • Hospitality certificate or diploma.

  • 3-4 years experience in a similar guest relations or front office role.

  • Strong administrative and computer skills.

  • Excellent communication and interpersonal abilities, both verbal and written.

  • Customer-focused with the ability to work confidently with high-profile guests.

  • Professional appearance with a friendly and approachable manner.

  • Strong attention to detail, reliability, and punctuality.

  • Ability to work collaboratively across departments and adapt to guest needs.

  • Own reliable transport.

#mycareercraft #jobsmycareercraft #mycareercraftjobs #hospitalityjobs 

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