Assistant Lodge Manager

1 week ago

Hoedspruit Limpopo, South Africa Singita Full time R4 500 000 - R6 500 000 per year

The Assistant Lodge Manager's role is to assist the lodge manager in managing the lodge and creating a profound guest experience in line with the lodge's service vision and creative concepts.

Key Responsibilities

  • Report to the Lodge Manager
  • Ensure ultimate guest relations in the lodge and maintain the "at home" personal attention levels.
  • Management and training of the lodge staff per the Singita Standard of Excellence.
  • Maintain the highest housekeeping, maintenance, and gardening standards to ensure that all areas are kept clean and tidy and that style and design are not eroded.
  • Effective financial management through the administration of orders and effective stock control.
  • Effective daily administration of the concierge and reception duties.
  • Maintenance of the guest database to achieve service excellence.
  • Ensuring that the guest and service areas of the lodge are kept clean, tidy, and in the right place.
  • Ensuring the quality and care of equipment and products.
  • Active participation, effective communication, and support of Singita's conservation message and purpose.
  • All roles at Singita may be required to perform other tasks as reasonably requested from time to time and as required by the business and/or operation. Singita fosters a culture of collaboration and, with this, supports the multi-skilling of staff.

Skills & Experience

  • A minimum of 4 years of work experience – ideally two years as a trainee and in a well-recognized five-star hotel or world-class lodge as an assistant manager.
  • Exceptional Food and Beverage knowledge
  • Financial management ability.
  • High standards of service excellence and a passion for the industry.
  • Awareness of dietaries and allergies.
  • Attention to detail.
  • Excellent English reading, writing, and speaking ability. A second language will be preferred.
  • Excellent computer literacy (MS Word, Excel Outlook, Internet).
  • Excellent management ability and communication skills.
  • Co-operative and flexible.
  • A developmental approach to staff.
  • Ability to remain calm under pressure.
  • Resourceful and solution-oriented.
  • A clear understanding of basic labour law and disciplinary procedures
  • Assertiveness, patience, and good organisational skills.
  • Understanding of housekeeping and maintenance procedures.
  • Valid drivers license.
  • Citizenship or valid working visa.

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