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Community Specialist
2 weeks ago
About us
With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission
About the role
At Bolt, drivers are our partners, and at the heart of everything we do. We're looking for a Community Specialist who will be responsible for building and maintaining our online driver community. You will be the voice and bridge between the brand and thousands of drivers who operate on the platform. Your work will directly influence advocacy, and public perception of Bolt across South Africa.
You'll be in charge of coordinating and executing driver engagement programs, in collaboration with local marketing, local operations, and public policy teams and brand's communication across our social media channels, including Facebook, Whatsapp, Telegram, Twitter, and Instagram.
Main tasks and responsibilities:
- Establishing and actively managing driver forums online (Facebook, WhatsApp, or Telegram)
- Collaborating with Internal stakeholders (local operations and Public Policy) in hosting online or in-person Q&A events.
- Coordinating with local marketing and operations on creation and execution of driver communications calendar and driver engagement events.
- Flag potential viral cases to customer service, operations and marketing colleagues.
- Contribute to increased instances of positive driver/rider PR
About you:
- Advanced understanding of social media platforms, and their features (Facebook, Instagram, Telegram, WhatsApp, etc.)
- Proficient in scheduling and analysing social content performance via platforms like Emplifi
- Experience organising in-person and online events.
- Basic understanding of CMS, and CRM systems (Wordpress, CleverTap, Mailchimp, etc.)
- Flawless written and spoken English and Zulu and/or Xhosa.
Experience is great, but we also look for drive, intelligence, and integrity. So, even if you don't tick every box, please consider applying if you feel you're the kind of person described above
Why you'll love it here:
- Play a direct role in shaping the future of mobility.
- Impact millions of customers and partners in 600+ cities across 50+ countries.
- Work in fast-moving autonomous teams with some of the smartest people in the world.
- Accelerate your professional growth with unique career opportunities.
- Get a rewarding salary and stock option package that lets you focus on doing your best work.
- Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork.
- Take care of your physical and mental health with our wellness perks.
*Some perks may differ depending on your location and role.
#LI-Hybrid
