General Manager, Hospitality

About Jumeirah:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties across the Middle East, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences.

From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About the Location:

Located in one of Africa's most exclusive Big Five private game reserves, Jumeirah Thanda Safari spans 16,500 hectares of unspoiled wilderness in KwaZulu-Natal province and offers guests a range of luxury residences ranging from one-to-five-bedroom categories. Jumeirah Thanda Safari offers immersive wildlife experiences led by dedicated guides across the private reserve, alongside cultural programmes embracing Zulu heritage and supporting local communities. Conservation and community engagement are integral to the property, with ongoing involvement in initiatives such as Project Rhino KZN, the WWF Black Rhino Range Expansion Project and the Star for Life programme focused on youth empowerment.

About the Job:

An exciting opportunity has arisen for a visionary leader to join our team as
General Manager
,
Hospitality
at
Jumeirah Thanda Safari
. The main duties and responsibilities of this role:

• Overall responsible for Jumeirah Thanda Safari hospitality services which includes the Royal Residences, Villa iZulu, Lodges, and Tented Camps.
• Shape unforgettable guest journeys while fostering a culture of excellence and innovation across all touchpoints
• Establish and monitor guest service standards, gather feedback, and ensure a world-class experience for every guest.
• Collaborate and work closely with the Reserve General Manager (Wildlife Management)
• Manage daily hospitality operations, including room management, food and beverage, housekeeping, and support functions such as HR, Finance, and Sales & Marketing, while enhancing cost efficiency.
• Lead the recruitment, development, and performance management of direct reports to maintain high employee engagement.
• Develop and enforce property policies and controls that support innovation and world-class service.
• Drive measurable outcomes, including guest satisfaction scores, revenue growth, and operational efficiency.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• 12 to 15 years of experience in luxury hospitality, ideally with an international luxury brand
• Experience in overseeing large and/or complex hospitality operations
• Desirable to have experience in managing similar type operations in Africa
• A solid track record of successfully managing world-class properties and consistently achieving commercial targets in the luxury hospitality sector
• Demonstrated international experience with a deep understanding of regional markets and operational requirements
• Experience in hotel rebranding projects, ensuring a seamless transition while maintaining brand integrity
• A well-established reputation within the hospitality industry, backed by an extensive network of influential contacts in the relevant market
• Ability to inspire teams and lead with purpose, balancing luxury with sustainability and cultural authenticity.

About the Benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role offers excellent employee benefits, making it attractive to high performers and those who wish to associate themselves with one of the most luxurious brands in the hospitality industry.