Senior 1st Line Support Engineer

12 hours ago

Roodepoort, Gauteng, South Africa Uptime Solutions Ltd Full time R50 000 - R80 000 per year
The Senior Tier 1 Helpdesk Technician is responsible for providing initial technical support to end-users, resolving basic issues, and ensuring the smooth operation of IT systems. This role involves troubleshooting, diagnosing, and resolving hardware and software problems, as well as onboarding and off-boarding users.

This role will be supporting a US Client, the hours will be 9am - 6pm (Eastern Time) so either a 3pm / 4pm start SAST.
Key Responsibilities:
  • Provide initial technical support for hardware, software, and network issues.
  • Diagnose and resolve basic technical problems.
  • Assist with the installation, configuration, and maintenance of IT systems.
  • Document and track issues, resolutions, and updates in the helpdesk ticketing system.
  • Collaborate with other IT team members to escalate complex issues.
  • Ensure compliance with IT policies and procedures.
  • User Management: Perform onboarding and off-boarding of users, including account creation, access provisioning, and deactivation.
  • Microsoft Technologies: Utilize skills in Microsoft technologies, including Office 365, to support and troubleshoot related issues.
  • Networking: Apply basic knowledge of firewalls, switches, access points, and configurations to resolve network-related problems.

Qualifications:
  • Associate's degree in Information Technology, Computer Science, or related field.
  • 2+ years of experience in IT support or helpdesk roles.
  • Have experience working within an MSP, ideally supporting international clients 
  • Knowledge of Windows and Mac operating systems, networking, and common software applications.
  • Excellent problem-solving and communication skills.
  • Ability to work independently and as part of a team.
  • Microsoft Expertise: Proficiency in Office 365.
  • Networking Skills: Basic knowledge of firewalls, switches, access points, and configurations.

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