Client Agility Specialist

Job Description

Who We Are

At SmartPA, we don't just provide support – we transform it. Our mission is simple yet bold: to redefine administrative and PA services through innovative thinking, cutting-edge technology and an unrelenting pursuit of excellence. Trusted by global leaders in industries like tech, automotive and retail, we're the engine behind smarter, more efficient operations. With a vibrant, client-focused culture and a team driven by creativity, no two days at SmartPA are ever the same As we continue to grow rapidly, this is your opportunity to join us on the journey to becoming the most optimised administrative organisation in the world. If you're ready to challenge the status quo and create meaningful impact, we want to hear from you

Key Responsibilities and Skills

What You'll Do

The Centre of Excellence (COE) is the driving force behind SmartPA, where strategy comes to life. As part of this dynamic, client-facing department, you'll be the heartbeat of our business – delivering high-impact, tailored support to a key client account daily. 

In the role of Client Agility Specialist, you'll play a pivotal role in providing bespoke solutions to a variety of stakeholders. You'll tackle real challenges, establish meaningful relationships and make a tangible difference to client success.

This particular role is assigned to one of our 'dedicated' clients, meaning you will be representing our brand, whilst working very closely with a global tech giant. 

This is a dynamic, high-impact Generalist role dedicated to a single client/account. The Specialist will strategically pivot between data management, content design, and visualisation projects based on immediate business demand, ensuring the client consistently receives high-quality, actionable insights and communication.

What Your Day Will Look Like

This role requires frequent pivots between three core functional areas:

• Data and Content Integrity

  • Govern and Organise: Manage the lifecycle of datasets and content repositories (e.g., Google Sheets, NotebookLM, internal knowledge bases), ensuring data integrity, compliance, and easy accessibility.

  • Curate & Clean: Process, format, and clean raw data using spreadsheet tools, preparing it for analysis, reporting, or publication.

  • Document: Develop and document standards, processes, and best practices for data handling and system usage across the team.

• Data Visualisation & Reporting:

  • Design Dashboards: Design, build, and maintain interactive data dashboards and reports (using tools like Tableau, Looker Studio, or equivalent) to transform data into clear, actionable insights.

  • Standardise Metrics: Ensure consistent data definitions and reporting metrics across all visual assets to protect data quality and trustworthiness.

• Comms, Design, & Narrative:

  • Visual Storytelling: Design and produce a range of visual materials, including presentations, infographics, and internal communication assets, acting as a Brand & Narrative Guardian.

  • Content Refinement: Develop and refine professional, concise content (text and visuals) for both internal and client-facing channels, ensuring alignment with brand standards.

• Manage multiple projects simultaneously, maintaining a high level of quality under tight deadlines.

Skills

About You 

You are the ultimate organisational hybrid: highly meticulous with data and inherently creative with design. You thrive on variety and have an exceptional ability to quickly context-switch while maintaining high standards in every domain. You are a reliable and effective communicator who can translate complex data into both stunning visuals and clear, decisive language, ultimately enabling the client to make quick decisions at pace.

Experience

What You'll Need

Your experience is key but your attitude is what sets you apart.

Essential: Blended Expertise

• Data & Content Management: Proven experience in a data-focused administrative or content management role, including expert proficiency with advanced spreadsheet functions (e.g., Excel/Google Sheets, pivot tables, data validation).

• Data Visualisation: Expert proficiency in at least one major data visualisation tool (e.g., Tableau, Power BI, Looker Studio), demonstrated through a portfolio of high-quality dashboards.

• Visual Design & Communication: Strong portfolio showcasing visual design skills (e.g., presentations, infographics, newsletters) and proven experience writing and editing professional, engaging content.

• Methodical Thinking: Excellent attention to detail and a strong understanding of how to simplify complex information for the end-user, whether through charts, summaries, or compelling narratives.

• Attention to detail and teamwork: Adaptable and collaborative, with the ability to coordinate effectively with the team to manage capacity and workload, including planned and unplanned absences.

Desirable: Enhanced Agility

• Familiarity in a role with context switching, able to adjust day to day to support where the business needs (familiarity desirable although this mindset is a must). 

Work Remotely

Yes

Salary

£30,000 - £40,000 (depending on experience)

Schedule

Monday - Friday
Your working hours will be 2:00pm to 10:30pm (UK time), aligned to cover the 9:00am to 5:30pm (EST) business day.

Job Type

Full-time, Permanent (37.5 hours per week)

What's in it for you?

At SmartPA we believe in rewarding talent and supporting your growth .

• Competitive Salaries
• Yearly Bonuses based on company, department, and individual performance.
• Department based incentives.
• Remote Work
• 33 Days Holiday: Because rest fuels greatness.
• Growth Opportunities: Develop your skills, advance your career and grow with a company reshaping the industry.

About us

At SmartPA, we don't just provide support – we transform it. Our mission is simple yet bold: to redefine administrative and PA services through innovative thinking, cutting-edge technology and an unrelenting pursuit of excellence. Trusted by global leaders in industries like tech, automotive and retail, we're the engine behind smarter, more efficient operations. With a vibrant, client-focused culture and a team driven by creativity, no two days at SmartPA are ever the same As we continue to grow rapidly, this is your opportunity to join us on the journey to becoming the most optimised administrative organisation in the world. If you're ready to challenge the status quo and create meaningful impact, we want to hear from you

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