Internal Broker Consultant

15 hours ago

Durban, KwaZulu-Natal, South Africa Hollard Insurance Full time

Job Purpose
Provide support to Broker Consultants in processing all sales transactions assigned, within the set standards required by the company thus contributing to the productivity of the branch. Assist the Broker Consultant to develop and maintain effective business relationships with brokers in order to attract develop and retain profitable business.? Assist where required to interpret, explain and effectively market all commercial products and services and direct enquiries to the respective centres of excellence.??Contribute to the growth and profitability of Hollard. Enhance the image of the company through the continuous delivery of efficient and effective customer service. Ensure sound working relationships with all stakeholders.

Key Responsibilities

  • Sales and Marketing: Assist the Broker Consultant to sell Hollard products to brokers and/or agents using consultative selling techniques. Contribute to effective marketing of the Company products by answering questions, resolve problems on topics such as policy status, billing, etc, and explaining new or revised products and processes.
  • Risk Management: Credit control procedures, loss ratios, broker/agent agreements, ensure compliance with rating, underwriting principles and reinsurance.
  • Relationship Management: Interact frequently with brokers and/or agents.
  • Customer service: Provide timely and professional customer service to stakeholders.
  • Effective communication: Communicate as needed with stakeholders to obtain information needed to complete screening and transactions, etc.
  • Reporting: Assist when required in producing reports eg. sales trends reports.
  • Innovation: Participate with senior management in initiatives around product development, processes, policy and strategy.
  • Continuous Process Improvement and Compliance: Adhere to and maintain standards pertaining to sales processes and recommend improvements.
  • General: When required perform any other duties necessary for the operational effectiveness of the company that is within your ability and scope.
  • TCF: Ensure that customers are treated fairly.
  • Employee Growth: Take responsibility for your own career growth and have regular discussions with relevant role players

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