Senior Retail Manager

7 days ago

Cape Town, Western Cape, South Africa Wild Dreams Full time R250 000 - R500 000 per year
A well-known bakery and cafe chain is looking for a SENIOR RETAIL MANAGER to join their team.

This role is perfectly suited to a highly driven, fast-paced leader who thrives in an energetic retail/restaurant environment, takes full ownership of a store, and consistently delivers operational excellence.

Core Criteria:
  • Minimum 3-5 years' experience in a senior FOH/restaurant/retail management role
  • Full operational knowledge of coffee, bar, beverage service, and kitchen processes
  • Competent in GAAP (or similar POS systems): invoicing, reporting, stock movement, cash-ups, manufacturing
  • Knowledge of company policies, disciplinary procedures, and people management best practices
  • Proven ability to lead, coach and motivate a diverse team in a high-energy environment
  • Strong organisational and time-management skills, with the ability to prioritise and delegate effectively
  • Experience with stock control, ordering, invoice management, wastage, and daily cash-ups
  • A proactive manager who can own the store, grow numbers, improve systems, and execute projects
  • Must have own reliable transport and reside near Oranjezicht or within a short commute
  • Able to start immediately or as soon as possible
Responsibilities:
  • Ensure every customer receives outstanding service and a world-class experience
  • Maintain full menu knowledge across food, coffee, bar, limited menu items, and beverages
  • Oversee kitchen and FOH operations, recipe standards, prep quality, and service efficiency
  • Complete daily operational tasks: stock-takes, cash-ups, GAAP entries, wastage, invoice processing
  • Lead shifts confidently, assigning duties and ensuring staff complete tasks correctly and on time
  • Handle customer queries and complaints professionally and decisively
  • Manage ordering processes for bread, cake, fruit, veg, and other essential items
  • Support the GM with rostering, staffing, and team performance management
  • Drive sales growth by improving systems, service standards, and team engagement
  • Uphold all company policies, procedures, and disciplinary standards
This is a live-out position.

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