ESure Team Leader

6 days ago

Durban, KwaZulu-Natal, South Africa Huntswood Full time R250 000 - R500 000 per year

Job Description :

We are looking for a Team Leader with the right talent and skills to lead our teams to join our team in Durban.

Job Responsibilities :

  • Managing Performance and achievement of team KPIs
  • Leave/ Absence management ensuring required resourcing is available as per SLA.
  • Disciplinary & HR related matters are attended to as they arise in line with company policy and protocols.
  • Maintains team Motivation.
  • Rewards & Incentives are planned and implemented on an ongoing basis.
  • Ensure that the employee experience is consistent with the HW culture
  • Ongoing coaching provided to the advisors.
  • Regular call listening
  • Team professional development is considered and the necessary conversations (CPD, Succession , Career pathing etc.)
  • On going knowledge sharing activities to keep the team updated
  • Monthly 1-1s with team members
  • Identify and nurture top talent within the team.
  • Identify skills / knowledge gaps and independently address or escalate for assistance
  • All necessary reports are completed in line with department schedule / client requirements (daily, weekly, monthly)
  • Drive change initiatives ensure it as the desired outcome within your team
Job Requirements
  • National senior certificate-Grade 12
  • Must have coaching, SME or TL experience
  • Current experience working on the ESure campaign
  • Successful history as an Agent on a broad spectrum of metrics.

Skills Required 

  • Understanding of Business processes & policies
  • Planning
  • Leadership
  • Analytical
  • Conflict resolution
  • Strong communication
  • Listens to understand
  • Run effective meetings
  • Goal/ Target Orientated
  • Self -managed
  • Coaching
  • Developmental
  • Provides learning opportunities in everyday work.
  • Motivate team to achieve personal and professional goals.
  • Able to manage time well
  • Structured approach
  • Report Feedback
  • Relationship Building

Core Behavior

Huntswood's employees are described as dependable, driven and collaborative. 
The job holder should align to our 6 Fundamental Values:

  • Bring Your "A" Game
  • Strive For Greater  
  • Enable and empower all employees
  • Do the right thing
  • Own it
  • Deliver unbelievable service

"It's not just about what we do, but the way we do it. And it's our values that make us special."

 NB:  All appointments are subject to the positive outcome of pre-employment verification checks.

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