Solutions Platform Manager

Job Description

Hello Future Solution Platform Manager

Welcome to FNB, the home of the #Changeables. We design for shapeshifters and deliver products and services that make us incredibly proud of the people behind them. As part of our tech family, you'll be surrounded by unique talents, diverse minds, and an adaptable environment that thrives on curiosity and innovation.

Join us in a role where you'll envision, build, and lead transformative platform capabilities that empower customers and drive bank-wide innovation.

Role Purpose

You translate business needs into scalable platform solutions that power FNB's products and channels. You will:

• Own the end-to-end lifecycle of platform initiatives—from discovery to delivery and iteration.
• Shape the strategic roadmap, based on usability research, market trends, and stakeholder priorities.
• Partner closely with business, CX, architecture, and IT to ensure value delivery, governance, and compliance.

Key Responsibilities

• Strategy & Roadmap:
• Define and drive platform vision and enablement strategies.
• Conduct market and whitespace analyses to surface new opportunities.
• Solution Design & Development:
• Lead discovery, solution design, user story creation, and user acceptance testing.
• Collaborate with CX/UI/UX teams to ensure usability and customer focus.
• Backlog & Lifecycle Management:
• Maintain platform backlog and prioritize features aligned to business goals.
• Monitor usage, feedback, and iterate for continuous improvement.
• Stakeholder Engagement & Governance:
• Partner with product, CVM, marketing, legal, and compliance.
• Ensure solutions comply with risk, regulatory, and audit standards.
• Delivery & Performance Oversight:
• Coordinate with IT to deliver solutions on time and on budget.
• Track adoption metrics and derive data-driven recommendations.

What We Offer

As a #Changeable, you'll have access to:

• A collaborative, agile working environment.
• Flexibility, wellbeing initiatives, and generous leave.
• Professional development support and advancement opportunities.
• Preferential employee banking rates.

Ideal Candidate Profile

You are:

• Strategic & Insightful: You identify opportunities from data and market trends.
• Visionary & Pragmatic: You translate long-term value into executable roadmaps.
• Collaborative & Influential: You build trust, simplify complexity, and unite teams.
• Customer-Centric: You understand voice of customer and advocate for usability.
• Resilient & Ownership-Driven: You deliver outcomes aligned to an owner-manager culture.

Qualifications & Experience

• Degree in Computer Science, Engineering, Business, or related field.
• 5+ years in platform/product roles within banking, fintech, or digital services.
• Experience leading cross-functional solution delivery (UX, Dev, Analytics, CVM).
• Demonstrable experience with agile backlog management, stakeholder facilitation, and user research.
• Strong data analysis, product positioning, and governance knowledge.

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Why You'll Thrive at FNB

• Join an owner-manager culture that trusts you to lead
• Embrace agile, empowered teams making real-time decisions
• Contribute to a brave, inclusive environment that values curiosity and resilience

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

12/12/25

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.