Sales Team Lead

2 weeks ago

Cape Town, Western Cape, South Africa Merchants Full time R120 000 - R180 000 per year

About the Role

We are looking for a dynamic and driven Sales Team Leader to manage and inspire a high-performing team in a 24/7 sales environment.

You'll be responsible for driving results, maintaining exceptional service standards, and leading a motivated team that thrives under pressure and around the clock.

If you're a natural leader with a passion for sales, coaching, and operational excellence — this role is for you

Key Responsibilities

  • Lead and manage a team of sales agents working across rotating day and night shifts.
  • Drive the achievement of daily, weekly, and monthly sales targets.
  • Provide real-time coaching, feedback, and performance monitoring.
  • Ensure consistent delivery of top-quality sales and service interactions.
  • Maintain productivity and morale in a fast-paced, 24/7 operation.
  • Monitor performance metrics and report on individual and team performance.
  • Collaborate with cross-functional departments to optimise processes and results.

Requirements

  • Minimum 1-2 years' experience in a Team Leader or Supervisor role within a sales/call centre environment.
  • Proven ability to lead a target-driven team and achieve measurable results.
  • Comfortable working rotational shifts, including nights, weekends, and public holidays.
  • Strong leadership, coaching, and motivational skills.
  • Excellent communication and interpersonal abilities.
  • Resilient, adaptable, and results-focused.

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