Sales Manager

Join Our Team at IIE Rosebank College

The Independent Institute of Education, Rosebank College, is part of the ADvTECH Group, Africa's leading private education provider. From our humble beginning in 1909, Rosebank College has grown to a student population of more than 30,000 students nationwide.

As we continue to expand and innovate, we invite passionate professionals to become part of our dynamic team. If you are driven by the desire to make a meaningful difference in students' lives and wish to contribute to an institution that values academic excellence, connection, and student success, we would love to hear from you.

Join us on our journey of shaping futures

Overall Job Purpose: 

The Sales Manager  is accountable for driving student recruitment and enrolment for the College by developing and maintaining a database and managing the performance of the student advisor staff to achieve set sales targets. This role is required to manage and control the budget and expenses of the campus. This role ensures that prospective students and/or their guardians receive excellent customer service from the campus

• Develop and communicate an annual sales plan, aligned with the National Sales strategy and set the associated sales targets for the team 

• Compile and implement the plan including annual sales targets and performance indicators 

• Define the resources required in order to achieve sales targets 

• Implement and monitor adherence to campus sales policies and procedures  

• Identify challenges experienced in the campus sales environment, provide feedback and develop approaches to mitigate challenges 

• Train and coach student advisors 

• Analyse database of sales leads 

• Set targets for teams based on lead database 

• Oversee the conversion of sales leads into applications and subsequent enrollments so as to meet targets and grow student numbers 

• Review and monitor the achievement of call rates and conversion targets 

• Report on consultations and applications closed

 Quality Assurance of Campus Sales 

• Set and monitor quality and performance standards 

• Monitor the campus sales ratings of calls to assess leads and potential conversions 

• Monitor the rating of student advisor call/service quality 

• Oversee that all data is being corrected and updated across student profiles including requesting necessary supporting documents

Student Recruitment  

• Ensure that prospective students and their guardians have the requisite information about Rosebank College's educational offerings and the entrance requirements for their respective courses/qualifications of interest 

• Ensure that prospective students are guided and assisted through the online application 

• Oversee the subsequent enrollment process
  

Database Analysis, Management & Administration   

• Take custody of the Sales Database for the campus sales. 

• Analyse campus sales application and registration data to troubleshoot and identify student needs 

• Analyse sales data and statistics, providing weekly and monthly dashboards to report on progress and identify areas requiring attention 

• Prepare reports on progress against targets and initiate action where performance is lagging  

Customer Service Management 

• Implement campus sales software to monitor customer service levels 

• Monitor customer service ratings and levels and implement corrective actions as required 

• Report on customer service ratings 

• Implement proactive measures to improve the customer experience

Budget and Expense Management 

• Manage and control departmental expenses ensuring budget is not exceeded  

• Calculate and action commission claims 

People Management 

• Conduct performance planning session, track and monitor performance in accordance with performance contracts  

• Conduct performance reviews in accordance with policies and procedures and take corrective actions where necessary  

• Complete Performance Management contracts and documentation  

• Provide coaching and feedback to employees on how to improve and sustain their performance 

• Manage Personal Development conversations and the completion of Personal Development Plans 

• Lead the department by managing appointments, promotions, and industrial relations issues conjunction with the Human Resources Support Service Unit 

• Conduct disciplinary actions as per the company's policy and procedure where necessary 

• Minimum of a Bachelors Degree (NQF Level 7) in Sales/ Marketing/Communication/Public Relations/Business
• NQF Level 8 Qualification (Advantageous)

• 5 years experience in a Sales Environment 
• 3 Years experience in Management 
• 2 years experience in the Education sector (advantageous)