Implementation & Onboarding Manager

2 weeks ago

Johannesburg, Gauteng, South Africa talent match africa. Full time R900 000 - R1 200 000 per year

Implementation & Onboarding Manager – Night Shift (Australian Hours)

Work from our offices in Sandton, Durban, Cape Town, or Kenya

Night Shift | 12 AM – 9 AM (Australian Hours)

About Us

talent match africa connects experienced professionals in South Africa (just like you) with international employers from around the world (places like the USA, Australia, the UK, India, and Europe). Since 2016, we've been providing employability services to professionals across technology, finance, digital marketing, graphic design, and more. We currently have several permanent roles available at our offices in Cape Town (Wynberg), Johannesburg (Sandton), and Durban (Umhlanga), working for incredible international companies.

Role Summary

As an
Operations, Product and Implementation Manager
, you will be the critical link between enterprise clients and our platform. You'll own the post-sale client journey, translating business needs into technical reality, ensuring smooth implementation and adoption. You will manage complex projects, provide actionable product feedback, and support operations

Key Responsibilities:

  • Lead discovery sessions to capture functional & non-functional client requirements.
  • Conduct gap analysis and design tailored integration solutions.
  • Define project scope, create project plans, and manage end-to-end implementation lifecycle.
  • Manage Mastercard card program approval, compliance documentation, and technical configuration.
  • Conduct User Acceptance Testing (UAT) and ensure successful go-live.
  • Act as voice of the client, delivering product insights to Product & Engineering teams.
  • Support operational initiatives and BAU tasks.

Requirements:

Must-Have:

  • Experience with payment schemes, preferably Mastercard
  • Client-facing implementation or technical project management experience
  • Strong business analysis skills
  • Hands-on API integration experience
  • Proven project management experience managing complex multi-stakeholder projects

Nice-to-Have:

  • Experience with BaaS / card processing platforms
  • Knowledge of Australian financial regulations (CAR, AFSL, PDS)
  • Familiarity with operational & documentation tools (Jira, Confluence, Miro, Zapier)
  • Technical aptitude / understanding of product architecture

Where and how you can work

To be successful, you'll need to:

  • Work on-site from our office in Johannesburg, Sandton
  • Be willing to work non-traditional South African office hours.
  • Be excited about a global opportunity with an international company.
  • Have excellent written and verbal communication skills in English.

We make hiring decisions based on your experience, skills, and passion, as well as how you can enhance our clients' businesses and their culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

We celebrate all types of skills and backgrounds, so even if you don't feel like your skills quite match what's listed above - we still want to hear from you

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