L3 Fortinet Engineers

4 days ago

Johannesburg, Gauteng, South Africa Boardroom Appointments Full time R400 000 - R1 200 000 per year


Key Responsibilities:

  • Lead L3 support activities for the Retail Network, ensuring optimal performance, security, and reliability.
  • Collaborate with MNCS to address L2 activities and provide assistance with partial L3 support.
  • Participate in design discussions and contribute to the development of network infrastructure plans.
  • Assist with transitions, migrations, and upgrades as required, ensuring minimal disruption to operations.
  • Act as a point of contact for incident response, troubleshooting, and resolution for network-related issues.
  • Monitor network performance and security, proactively identifying and addressing potential issues.
  • Maintain accurate documentation of network configurations, changes, and troubleshooting procedures.
  • Provide on-call support as needed, being readily available to address urgent issues.
  • Liaise with vendors and third-party providers for escalations and technical assistance.
  • Collaborate with internal teams to implement best practices and optimize network operations.

Minimum Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience.
  • Strong experience working with Fortinet products, particularly Fortigate firewalls.
  • Proven experience in a senior-level role providing L3 support for large-scale network environments.
  • Proficiency in network design, implementation, and troubleshooting.
  • Excellent understanding of network protocols, routing, and switching.
  • Solid knowledge of cybersecurity principles and best practices.
  • Experience with incident response procedures and tools.
  • Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
  • Availability to be on-call and respond to emergencies outside of regular business hours.
  • Relevant certifications such as Fortinet Network Security Expert (NSE) or Cisco Certified Network Professional (CCNP) are preferred.

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