Service Manager

19 hours ago

East London, Eastern Cape, South Africa Jobs2day Full time R1 200 000 - R2 500 000 per year

Job Title: Service Manager (with Parts Department Oversight)
Location: East London, Eastern Cape
Industry: Premium Brand Motor Dealership

Overview

A leading Premium Brand dealership in East London, Eastern Cape is seeking a Service Manager to oversee the Service Department, with additional responsibility for the Parts Department.

This is a management-level role (not senior management) and requires someone with strong leadership ability, excellent people skills, and solid technical knowledge to effectively support workshop operations and team performance.

Key Responsibilities
  • Lead and manage the Service Department to achieve productivity, profitability, and customer satisfaction targets.
  • Provide supervisory oversight of the Parts Department, ensuring smooth collaboration between Service and Parts teams.
  • Maintain and improve CSI (Customer Service Index) scores through exceptional customer service and process excellence.
  • Ensure adherence to OEM and dealership standards, processes, and compliance requirements.
  • Support technical staff by leveraging strong mechanical/technical knowledge to assist with diagnosing, problem-solving, and quality control.
  • Manage workshop loading, job allocation, efficiency tracking, and overall workflow.
  • Oversee accurate warranty and maintenance claim submissions.
  • Control departmental expenses, stock management, and resource allocation.
  • Develop and mentor service and parts staff, conducting performance reviews and providing coaching where needed.
  • Build and maintain positive relationships with customers, suppliers, OEM representatives, and internal stakeholders.
Requirements
  • Previous Service Manager experience within a reputable motor dealership essential.
  • Solid management experience, with the ability to lead and motivate a team.
  • Strong technical aptitude/technical understanding of vehicle servicing, diagnostics, and workshop operations essential.
  • Experience working with, or coordinating closely with, a Parts Department is highly advantageous.
  • Exposure to a Premium Brand dealership environment is preferred.
  • Excellent communication and interpersonal skills, with the ability to interact effectively at all levels.
  • Strong organisational and problem-solving abilities.
  • Valid drivers licence.
Remuneration
  • Competitive basic salary
  • Performance-based incentives
  • Car allowance or company vehicle

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