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Intern: Customer Service Administrator

2 weeks ago

South Africa b29e6a5b-e27b-490f-a5e1-e163acf00d2b Full time R150 000 - R250 000 per year
Job Advert Summary

Eduvos is looking to employ the services of a Intern: Customer Service Administrator to be based at any of our 12 national campuses on a 14 month fixed term contract.

Type of contract:

Fixed Term (14 months)

Purpose of the role:

The Intern: Customer Service Administrator will be responsible for maintaining, troubleshooting, and optimizing specific systems/processes. This role involves analyzing errors, correcting data, and training users to ensure accurate and efficient system usage and exploring automation solutions.

Minimum Requirements

Minimum Education:

Relevant undergraduate qualification – Bachelor's degree in Information Technology, Computer Science, or a related field.

Minimum Experience:

Proven experience in system maintenance, troubleshooting, and user training, preferably in higher education environment

Duties and Responsibilities

Systems and Processes:

  • System Maintenance and Automation: Regularly monitor and maintain specific systems to ensure optimal performance.
  • Error Analysis: Identify, analyze, and resolve system errors and discrepancies.
  • Data Correction: Assist users in correcting data and ensuring data integrity.
  • User Training: Conduct training sessions for users to enhance their understanding and usage of the systems.
  • Documentation/Training Tools: Create and update documentation/Training tools related to system processes and user guidelines.

Training and Development:

  • User Training: Conduct training sessions for users to enhance their understanding and usage of the systems.
  • Documentation/Training Tools: Create and update documentation/Training tools related to system processes and user guidelines.
  • Develop and Maintain Assessment tools to assist with testing knowledge retention after training.
  • Support: Provide ongoing support to users, addressing their queries and issues promptly.

Data management and reporting:

  • Report and dashboard design/Trend analysis
  • Compile reports
  • Maintain data and databases

Communication and correspondence:

  • Managing internal and external communication on behalf of the Customer Experience Department, including drafting emails, scheduling meetings, attending meetings, following up on tasks and feedback
Functional and Behavioural Competencies

Functional Competencies:

  • MS proficient, including Excel, Teams, Outlook and Microsoft Dynamics

To be acquired:

  • High level understanding of internal structures and processes
  • High Level of Digital skills
  • Experience with PowerBi Dashboards and Process Mapping Documents

Behavioural Competencies:

  • Action orientation
  • Collaborative relations and teamwork
  • Effective communication
  • Strong Analysing and problem solving
  • Planning and organising
  • Resilience and coping with pressure and setbacks